https://community.bt.com/t5/EE-TV-YouView/BT-youview-box-has-only-one-blue-light-and-will-not-upload/m-p/2215527#M65149 <P>Hello,&nbsp;</P><P>my youview box has one blue light and will stay on loading page and not go further and switch to a purple screen and keep doing back and forth and yes I have tried to restart the box by switching off at the mains and wait before switching it back on again. Seems I have a faulty equipment and in need of a replacement?&nbsp;<BR />thank you.&nbsp;</P> Thu, 17 Feb 2022 19:08:54 GMT MichaelBill 2022-02-17T19:08:54Z https://community.bt.com/t5/EE-TV-YouView/BT-youview-box-has-only-one-blue-light-and-will-not-upload/m-p/2215527#M65149 <P>Hello,&nbsp;</P><P>my youview box has one blue light and will stay on loading page and not go further and switch to a purple screen and keep doing back and forth and yes I have tried to restart the box by switching off at the mains and wait before switching it back on again. Seems I have a faulty equipment and in need of a replacement?&nbsp;<BR />thank you.&nbsp;</P> Thu, 17 Feb 2022 19:08:54 GMT https://community.bt.com/t5/EE-TV-YouView/BT-youview-box-has-only-one-blue-light-and-will-not-upload/m-p/2215527#M65149 MichaelBill 2022-02-17T19:08:54Z https://community.bt.com/t5/EE-TV-YouView/BT-youview-box-has-only-one-blue-light-and-will-not-upload/m-p/2215541#M65153 <P>It sounds like the hard drive has failed. Call BT and report a fault. If you have an active BT TV subscription they will replace the box&nbsp;</P> Thu, 17 Feb 2022 20:23:54 GMT https://community.bt.com/t5/EE-TV-YouView/BT-youview-box-has-only-one-blue-light-and-will-not-upload/m-p/2215541#M65153 NigelB72 2022-02-17T20:23:54Z