This topic

BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way out?

malhas — Sat, 19 Feb 2022 19:48:42 GMT

Hi,

Twice in the last week while I have been watching live TV via my BT TV (YouView) box the colours have gone 'off' showing greens, greys and pinks rather than true colours.

- I have changed the HDMI cable - didn't resolve

- I get the same if I watch a recorded programme via BT TV

- changing channels etc doesn't fix it, nor does going into standby and restart

- Other sources to my TV work fine (direct TV, DVD player)

The only fix I've found is to power down and restart the BT Vision box.

Is this a symptom of the box about to fail perhaps?

Cheers.

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

NigelB72 — Sun, 20 Feb 2022 07:16:17 GMT

Is this a BT TV Youview box or a BT Vision box?

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

malhas — Sun, 20 Feb 2022 07:24:28 GMT

It is a Youview. Sorry if I muddled things with a mention of Vision!

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

NigelB72 — Sun, 20 Feb 2022 07:46:41 GMT

No worries. Vision was discontinued years ago lol...

Try another device in the same input to rule out it being a TV fault and if it still presents the same problem, you'll need to call BT and report the fault. If you have an active BT TV subscription they will replace the box

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

malhas — Sun, 20 Feb 2022 08:31:33 GMT

Thanks - Ive discounted it being a TV fault already I've swapped HDMI and switched input sources..

I'm ex-BT and was around when Vision was launched so the name is engrained in me LOL.

Will report it as a fault, thanks. Of course that will probably mean I'll get a new box and lose all my recordings (again).

Cheers.

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

zulu17 — Sun, 20 Feb 2022 11:36:27 GMT

One thing I would do to see if it has any impact when the problem occurs is to temporarily change the HDMI display setting ( in the Picture & Sound area of the BT TV box Settings).

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

TimCurtis — Sun, 20 Feb 2022 17:11:59 GMT

@malhas

You mentioned that powering it down solves it for a while , what about a Maintenance Mode reset?

Look here for details of how to do & the available options. Options 2 & 4 allow keeping recordings so are the ones to try.

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

john_curry — Sun, 13 Mar 2022 18:24:03 GMT

Hi, any luck with this, my BT youview Humax DTRT2100 started to do this about the same time as yours in February! Always a Sunday afternoon when watching football. I narrowed it down to occurring when the Sky sports logo appears after the adverts, does a big crackle and the picture goes grey, green and pink! I tried all the same things cables, HDMI ports, ruling them all out. Only thing that fixes it is Off/on reset. Very annoying and weird!

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

malhas — Sun, 13 Mar 2022 18:29:06 GMT

Hi. No I'm living with it until I've watched some recordings in case the result is a new box!

Yes it's always during football and we think during the half time break a ls we're always rushing a box restart before the 2nd half starts.

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

john_curry — Sun, 13 Mar 2022 18:33:35 GMT

OK same as us, living with it for now. I will try the maintenance mode reset next, see if it is any quicker, but I don't see how anything can fail in this way! May have to ring BT at some point then.

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

Balen22 — Mon, 14 Mar 2022 14:57:56 GMT

I'm suffering with this issue every Sunday while watching skysports. I've got to reboot my set top box.

I've been told it could be a software/firmware issue

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

Balen22 — Mon, 14 Mar 2022 15:00:09 GMT

I'm suffering with exactly the same problem and have reported this fault to no joy.

Think it's a software/firmware problem

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

john_curry — Mon, 14 Mar 2022 20:10:30 GMT

Did you call BT and did they acknowledge it as a known issue or do they just fob you off?

Just wondering if it is worth waiting for the next software upgrade, not sure how often they happen?

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

malhas — Mon, 14 Mar 2022 21:02:08 GMT

No I haven't reported it yet. I've only shared with this forum for now.

I will call it in later in the week and see what response I get.

Need to watch a few series recordings before I get a new box though!

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

Balen22 — Mon, 14 Mar 2022 21:13:54 GMT

They keep on fobbing me off been calling them every week and emailing photo's of my screen since it started end of January.

I've been phoning every week and sending emails of photos of my screen as it's been happening since the last week of January.

It's been escalated to the tmc team yet again I've told them it's a firmware/software issue with them.

Everyone that's having this issue should report this issue as it feels they don't believe me

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

BrightonBoy — Mon, 14 Mar 2022 21:18:16 GMT

Hi, I’ve got exactly the same problem. In my case it is with my TV Everywhere extra box (extra box without recording facility). From the number of different replies that you have received, it points to a common problem that BT should take ownership of.

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

malhas — Tue, 15 Mar 2022 07:29:29 GMT

Hi All, just FYI I've raised this today with BT Live Chat. I have a new box coming on Friday. The engineer said :

"Thanks for that, we have found that there has been drop out in the Tv box as per the tracker. It seems that the box itself is creating the interference. May I know how old is it ?"

The end result is that the box is causing this in BT's view. My box was registered in 2016 so 6 years old.

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

Balen22 — Tue, 15 Mar 2022 08:05:18 GMT

My set top box is 5 weeks old . The problem always happens on a Sunday on skysports when Premier league football is on

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

Balen22 — Tue, 15 Mar 2022 08:24:09 GMT

I've already had my set top box replaced and the problem hasn't gone away. My new set top box is only about 5 weeks old. I'm fed up of being fobbed off. I've changed the hdmi cable and got a new TV. It's definitely a firmware software problem

Re: BTTV colours going odd (grey green and pink hues) power down and restart needed. Box on the way

john_curry — Tue, 15 Mar 2022 12:51:37 GMT

Thanks for the update, not much point in getting a replacement box then!