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Poor quality recordings

JohnHod — Tue, 22 Mar 2022 09:44:09 GMT

When playing back a recorded programme there are instances of pixelation and the recording skipping. If the recording is rewound it can be replayed without problems. I've tried resetting the box and have changed the wired connection on the back of the hub, as suggested by the BT helpline, all to no avail. Any advice assistance would be most appreciated

Re: Poor quality recordings

zulu17 — Tue, 22 Mar 2022 10:33:45 GMT

@JohnHod

What types of recordings are you experiencing the issue with . Ie Freeview Channels , sd or HD, and/or BT subscription channels again sd or HD or 4k.

Also which box model are you using ?

Re: Poor quality recordings

JohnHod — Tue, 22 Mar 2022 13:08:32 GMT

Both Freeview and subscription channels (normally SD). Box is a Humax DTRT4000.