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Remote not working after factory reset of BT TV Box

butlerc1 — Wed, 23 Mar 2022 15:18:42 GMT

I undertook a factory reset of my BT TV Box and now I am stuck on the 'Start Set Up' page. The box won't respond to my remote control so I can't press on start set up.

I have inserted new batteries and tried pairing the remote again by pressing the Home and 9 buttons together until the purple light flashed 3 times. I have also tried the Home and 7 buttons together as this was suggested somewhere else.

Does anyone have any other suggestions?

Re: Remote not working after factory reset of BT TV Box

Anonymous — Wed, 23 Mar 2022 15:49:02 GMT

If by any chance you have an old model remote or universal remote kicking around, the Pro Box also responds to the old Humax IR code set.

Otherwise pulling the plug for a while seems to resolve a few oddities.

Re: Remote not working after factory reset of BT TV Box

Kistna — Thu, 09 Feb 2023 21:01:42 GMT

How did you sort this out in the end? I'm having the same issue now.

Re: Remote not working after factory reset of BT TV Box

Steve_M — Sat, 11 Feb 2023 22:19:15 GMT

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have/resetting-your-remote-control-3