Slow multiroom box

jas20001978 — Wed, 23 Mar 2022 17:50:52 GMT

Hi there, we have had BT TV for around a week and the main Pro box is working fine. However the multiroom box is painfully slow. Apps like Prime Video are unusable and frustrating.

The main box is quite speedy and useable like a modern smart TV. Does anyone else have issues with a very slow multiroom box or do I need to phone BT and ask for a replacement.

Thanks.

Re: Slow multiroom box

Les-Gibson — Thu, 24 Mar 2022 21:57:26 GMT

How is the box that's running slow connected to your router? if by powerline adapters then it may be worth trying it with an ethernet cable instead, failing that you could try a factory reset on it (see How do I reset my BT TV box? | BT Help )

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Slow multiroom box

Re: Slow multiroom box