This topic

NOW Entertainment Channels and the EPG

northshields — Sat, 16 Apr 2022 09:19:40 GMT

I realise that this question has been asked several times before, but I have not been able to find a reliable solution to what should be a fairly simple issue.

I have had the BT TV Pro box for about a week but the Now TV Entertainment channels are not showing up in the EPG although I can access them through the app on the TV Box. So far I have

1. Checked that no software update is available

2. Checked that there are no hidden channels in the EPG

3. Disconnected and reconnected the power supply.

I do not want to do a full factory reset as that would mean losing recordings.

As the problem seems to have been known about for over two years, I would have thought that by now there would be a fairly simple solution. Be that as it may, what else can I do to get the channels to appear in the EPG as they should?

Re: NOW Entertainment Channels and the EPG

NigelB72 — Sat, 16 Apr 2022 10:57:23 GMT

You can do a reset and keep your recordings iirc

Re: NOW Entertainment Channels and the EPG

northshields — Sat, 16 Apr 2022 12:46:24 GMT

NigelB72

Thank you for that. I found instructions as to how to do that. However, disaster has struck. The box opens a page headed "Maintenance Mode" but then freezes and won't do anything at all. What am I doing wrong?

Re: NOW Entertainment Channels and the EPG

northshields — Sat, 16 Apr 2022 13:44:51 GMT

By way of an update, I had an online chat with BT which resolved the problem of the freezing, but still no sign of the Now TV channels in the EPG. It is clearly a common a common problem which should be capable of being resolved.

Re: NOW Entertainment Channels and the EPG

northshields — Sun, 17 Apr 2022 16:58:32 GMT

So, now I have checked for a software update and re-set the box as well as waiting for 24 hours for Youview to update but all to no avail. I don't think that there is anything else I can do, so is it possible that the problem is at the BT end?

Re: NOW Entertainment Channels and the EPG

shawny1967 — Sun, 17 Apr 2022 17:03:37 GMT

No Now TV channels showing in EPG on my Pro box also..... tried restting etc.

Must be fault at BT end...

Re: NOW Entertainment Channels and the EPG

DarrenW — Sun, 17 Apr 2022 17:33:59 GMT

Hi @shawny1967

There was a problem on our side and we have fixed it, sorry for the poor experience.

If you go to;

Settings > Software Information > Software Update

Your box should find an update and you will see all the channels in the guide.

@northshields , sorry for the inconvenience, can you please drop me a message with your account number and I will get yours fixed too right away!

Re: NOW Entertainment Channels and the EPG

northshields — Sun, 17 Apr 2022 17:38:48 GMT

Darren,

Thank you for that. Do you want my account number here or in a PM? It's just that at the moment I can't see a way to send you a PM.

Re: NOW Entertainment Channels and the EPG

DarrenW — Sun, 17 Apr 2022 17:40:33 GMT

@northshields

In a PM please, click on my name, there should be an option

Re: NOW Entertainment Channels and the EPG

DarrenW — Sun, 17 Apr 2022 17:51:19 GMT

@northshields

Thanks for sending a PM, as mentioned in the PM your issue is fixed now, and you should also carry out a software update to restore service.

Re: NOW Entertainment Channels and the EPG

northshields — Sun, 17 Apr 2022 22:03:57 GMT

Darren,

Thank you very much for your help which seems to have resolved the issue. Quite why your intervention was necessary is something that BT might want to consider.

Re: NOW Entertainment Channels and the EPG

DarrenW — Tue, 19 Apr 2022 07:51:32 GMT

@northshields Indeed!

Re: NOW Entertainment Channels and the EPG

antb666 — Mon, 25 Apr 2022 20:02:41 GMT

Im having exact opposite problem, I can see all my now tv channels in EPG but cant access any of them Error code 6023 or 6017 permanently, can anyone help please ?