This topic

NOW vs Program guide issues

l0586 — Sat, 16 Apr 2022 09:20:38 GMT

Hi all,

I'm having issues with NOW in the program guide and blurry pictures.

For example; if I watch Sky News in the program guide the scrolling text at the bottom remains slightly blurry and grey, however if I launch the same channel within the NOW app after a few seconds it corrects itself and becomes black and not pixelated - any ideas why I'm having this issue?

Thanks.

Re: NOW vs Program guide issues

Les-Gibson — Sat, 16 Apr 2022 09:31:14 GMT

What definition are you watching in and what speeds do you get?

The app negotiates a speed with your TV and may start in low bandwidth (causing the blur) but adapts to your connection speed (the blur clears).

The BT box works in a different way (hence the difference between the two viewing experiences), I can only think that your speeds are a bit on the slow side for multicasting.

Re: NOW vs Program guide issues

PJCORNELLY — Sat, 16 Apr 2022 09:33:39 GMT

I guess you are selecting the HD stream from the guide and not the SD one. You need channel 385.

Re: NOW vs Program guide issues

l0586 — Sat, 16 Apr 2022 09:40:40 GMT

im using the non HD NOW channels

Re: NOW vs Program guide issues

l0586 — Sat, 16 Apr 2022 09:42:28 GMT

my connection is around 60mps and the

Re: NOW vs Program guide issues

Les-Gibson — Sat, 16 Apr 2022 10:20:30 GMT

@l0586wrote:
my connection is around 60mps and the

60 Nb/s is easily fast enough providing that is the speed you are actually getting (as opposed to what you are paying for).

How is the BT box connected to your router? that could also be the cause of the problem if by any means other than direct through an ethernet cable

Re: NOW vs Program guide issues

l0586 — Sat, 16 Apr 2022 10:38:29 GMT

It’s connected via wifi. The NOW channels work fine through the NOW app on bothmy Apple TV, and the BT TV Pro Box it’s just watching through the program guide where the quality suffers.

Re: NOW vs Program guide issues

PJCORNELLY — Sat, 16 Apr 2022 10:44:30 GMT

So you are using an SD channel, it will not be so clear. Try channel 385.

Re: NOW vs Program guide issues

Hunter2660 — Sat, 16 Apr 2022 10:45:46 GMT

One thing to be aware of if you're comparing like for like. I believe the SD version of Now via the EPG is 720x576. The Now app is HD 1280x720 as standard. And full HD on both is 1920x1080. That's the issue.

Re: NOW vs Program guide issues

Les-Gibson — Sat, 16 Apr 2022 10:53:35 GMT

I think you may have just answered your own question.

I know wi-fi is more convenient but if you want to get to the bottom of the problem then I suggest you do whatever is necessary to link via ethernet even if only temporary.

I take it you have the Pro box, look through this community, there are a number of posts concerning the wi-fi capabilities of this box.

Re: NOW vs Program guide issues

l0586 — Sat, 16 Apr 2022 12:00:58 GMT

Tried Ethernet with no change, these BT TV Pro boxes are a complete joke what are full of flaws, I get why people stick with Sky, even TalkTalk has dropped these boxes

Re: NOW vs Program guide issues

Les-Gibson — Sat, 16 Apr 2022 12:09:08 GMT

Assuming you're in contract, BT will replace it if you report it as faulty

Re: NOW vs Program guide issues

l0586 — Sat, 16 Apr 2022 12:15:51 GMT

to be fair I only got it for the £6 offer so worse case ill just continue to use my Apple TV and enjoy the discounted cost of NOW and Netflix on there with hope Freeview brings a app for the usual channels through a guide

Re: NOW vs Program guide issues

Hunter2660 — Sat, 16 Apr 2022 15:01:11 GMT

The Now channels through the app will always look sharper as they stream in HD as standard, (just to be clear not Full HD). While, without the HD add on, through the YouView box they are SD only.

Re: NOW vs Program guide issues

PJCORNELLY — Sat, 16 Apr 2022 15:09:01 GMT

@l0586

In fairness the BT Pro box is s great bit of kit and the HD quality is sharp.

You need to confirm, do you have the HD package?

If yes are you actually tuning in to the Sky News HD channel and not the SD one. There are two SD options one via Freeview and the other via the Now SD channel on the EPG.

As I have stated previously if you do have the HD subscription then select Sky New HD channel 385, the picture quality should be sharp, if it isn't then you do have a problem.