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Netflix Error

NormanWisdom — Sun, 17 Apr 2022 10:35:40 GMT

I keep getting Netflix error code ui-800-3 when logging in on my BT Pro TV Box, I have tried all the suggested fixes of re-booting, signing out of Netflix (what a pain) and back in again but it still comes up with the same error every time. Exiting and re opening cures it for that session but it happens again the next time.

Any ideas it's not the end of the world but annoying and only started around the beginning of March

Re: Netflix Error

zulu17 — Sun, 17 Apr 2022 20:08:14 GMT

The Netflix guidance for that error code is described at

https://help.netflix.com/en/node/12232

Have you tried all the steps decribed there for a set top box ?

Re: Netflix Error

NormanWisdom — Mon, 18 Apr 2022 08:42:03 GMT

Hi
Yes I have tried all those fixes but it still happens every night after turning the box on.

Re: Netflix Error

zulu17 — Mon, 18 Apr 2022 09:52:52 GMT

Does the problem occur on multiple Netflix profiles or just your own profile ?

Re: Netflix Error

NormanWisdom — Tue, 19 Apr 2022 11:30:57 GMT

Just own profile and only BT box

Re: Netflix Error

zulu17 — Tue, 19 Apr 2022 23:07:08 GMT

Well @NormanWisdom I have no real experience in this error so can only say what i would be inclined to do if presented with the problem. Looks like there is possibly some data on your box which Netflix App is struggling with

Youview and hence current BT TV Boxes don't provide a straightforward methods for reinstalling individual apps such as Netflix. They do offer various levels of box resets.

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

Re: Netflix Error

NormanWisdom — Wed, 20 Apr 2022 08:02:13 GMT

Thanks I think you are right just didn't want to reset box and lose everything/ have to sign in to all the apps again, thank you.