https://community.bt.com/t5/EE-TV-YouView/BT-TV-guide-not-working-when-launched/m-p/2228610#M66244 <P>I have recently purchased BTTV and set the box up as required.</P><P>The issue I am having is that no channels play when using the guide. I goes blank for 5 seconds and then says there is a connection problem between the box and the router.</P><P>There is no issue with a connection as Now and Netflix work fine when using the apps.</P><P>I have tried ethernet, wireless, reseting the box and nothing seems to work.</P><P>Any help would be appreciated. I spoke to BT via chat and they said they would get back to mew in 48 hours, and that was a few days ago.</P><P>Regards</P> Fri, 22 Apr 2022 13:48:33 GMT Lattridge84 2022-04-22T13:48:33Z https://community.bt.com/t5/EE-TV-YouView/BT-TV-guide-not-working-when-launched/m-p/2228610#M66244 <P>I have recently purchased BTTV and set the box up as required.</P><P>The issue I am having is that no channels play when using the guide. I goes blank for 5 seconds and then says there is a connection problem between the box and the router.</P><P>There is no issue with a connection as Now and Netflix work fine when using the apps.</P><P>I have tried ethernet, wireless, reseting the box and nothing seems to work.</P><P>Any help would be appreciated. I spoke to BT via chat and they said they would get back to mew in 48 hours, and that was a few days ago.</P><P>Regards</P> Fri, 22 Apr 2022 13:48:33 GMT https://community.bt.com/t5/EE-TV-YouView/BT-TV-guide-not-working-when-launched/m-p/2228610#M66244 Lattridge84 2022-04-22T13:48:33Z