This topic

Apps on BT freeview box not working

biglouis — Fri, 06 May 2022 11:58:30 GMT

Problem began yesterday on BBC - lots of buffering and other apps (ITV, 4 and My5) showing same problems. Some impossible to get onto. Have reacanned channels and checked for laters software updates.

When I try to update the apps it sends me to this site but does not give any error message to look up

Re: Apps on BT freeview box not working

NigelB72 — Fri, 06 May 2022 19:15:10 GMT

Have rebooted your box?

Re: Apps on BT freeview box not working

biglouis — Fri, 06 May 2022 20:56:47 GMT

Yes that was the first thing I did.

Re: Apps on BT freeview box not working

NigelB72 — Fri, 06 May 2022 21:00:13 GMT

Try a full reset through maintenance mode. You can do this without losing your recordings

Re: Apps on BT freeview box not working

ney — Fri, 06 May 2022 21:59:25 GMT

The Amazon Prime app was playing up yesterday evening on the BT box but I have the Amazon Prime app as a back up on the Amazon Firestick. So used that.
All seems to be working again.

Darren

Re: Apps on BT freeview box not working

biglouis — Sat, 07 May 2022 01:17:37 GMT

Im not a techie (in my 70s) but will get geeky nephew to try maintenance mode on tuesday when he visits. I can access the apps vis the AZ firestick but I would like to get them working on box again. This happened once before and I think we had to do a factory reset. However I have watched all my curent recordings so its not a tragedy if they have to go.

I think the last app update on May 5 may have been corrupted as that was when it began to go pearshaped.

Re: Apps on BT freeview box not working

TimCurtis — Sat, 07 May 2022 09:12:59 GMT

@biglouis

Many of the most helpful members here are in their 70's or at least over retirement age 🙂

Here's a link for doing the maintenance mode resets and talks about the various options. Options 2 and 4 save your recordings and should be tried in that order.

Re: Apps on BT freeview box not working

Carlusha — Sat, 07 May 2022 10:27:28 GMT

@biglouis @TimCurtis

Agreed! Three cheers for us old f*rts!

Re: Apps on BT freeview box not working

biglouis — Sat, 07 May 2022 11:31:02 GMT

Thanks all, We will try these suggestions.