This topic

Why am I getting a message saying I have a problem with my broadband when watching subscription chan

Filosopher — Sat, 14 May 2022 15:53:44 GMT

Watching BBC HD ,no problem,but unable to watch my subscription channels IPC6023

Looks like I will be cancelling BT TV BIG SPORTS.

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

imjolly — Sat, 14 May 2022 16:11:30 GMT

have you tried the mod suggestions here

Solved: IPC6023 - BT Community

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Filosopher — Sat, 14 May 2022 16:34:34 GMT

Yes,each time it works again eventually, able to watch Sports Main event now but for how long?

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Filosopher — Sat, 14 May 2022 16:42:32 GMT

Gone again IPC6023 back to BBC HD!

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Filosopher — Sat, 14 May 2022 16:44:45 GMT

Oh well, looks like I will have to cancel!

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

DavidM — Sun, 15 May 2022 08:34:33 GMT

Hi @Filosopher and thanks for posting.

Sorry you're having problems with the IPC error message. It sounds like you've done everything possible at your side so I'd like to take a closer look at this for you. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

NigelB72 — Sun, 15 May 2022 08:44:14 GMT

Try changing your ethernet cable. Our Pro Box randomly started dropping it's connection to the hub and a simple cable swap solved it.

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Filosopher — Sun, 15 May 2022 08:50:37 GMT

I don't use an ethernet cable...WiFi. Got technical help last night. Channels restored until conversation ended. This morning all working and another offer of help from David if the problem reoccurs.