This topic

Lost All Freeview Channels from 4K box

Patzee — Wed, 25 May 2022 15:46:06 GMT

Hi All,

Hope someone can help me with this problem.

My 4k box, which I have had for a few years now, has suddenly lost all the Freeview channels. I have rebooted it without success, and also rebooted the hub. Freeview works fine through the TV so the aerial must be OK. I connected up to my old YouView box and freeview channels are there, so it looks as though my 4K box has developed a fault.

Is there anything else I can try before ringing BT?

Thanks.

Re: Lost All Freeview Channels from 4K box

Les-Gibson — Wed, 25 May 2022 16:33:21 GMT

Try retuning it from the Settings menu

Re: Lost All Freeview Channels from 4K box

Patzee — Wed, 25 May 2022 17:07:39 GMT

@Les-Gibson You are a star! Thank you so much, all up and running now.