https://community.bt.com/t5/EE-TV-YouView/BT-TV-Box-Pro-keeps-locking-freezing/m-p/2233965#M66609 <P>I have had the above box since November and have had the ongoing issue of being unable to call up the tiles. sound up and down being in active , unable to up and down channel etc. Once cleared it works fine for a few days.</P><P>This is happening on average 2 or 3 times a week.</P><P>Often it is rectified by unplugging the power but sometimes strangely retuning the channels cures it.</P><P>I definitely think I have a faulty box and want it replaced now but can't see how I arrange this.&nbsp;</P><P>Can anyone tell me how I arrange this please?</P><P>&nbsp;</P> Fri, 27 May 2022 06:02:25 GMT crunch 2022-05-27T06:02:25Z https://community.bt.com/t5/EE-TV-YouView/BT-TV-Box-Pro-keeps-locking-freezing/m-p/2233965#M66609 <P>I have had the above box since November and have had the ongoing issue of being unable to call up the tiles. sound up and down being in active , unable to up and down channel etc. Once cleared it works fine for a few days.</P><P>This is happening on average 2 or 3 times a week.</P><P>Often it is rectified by unplugging the power but sometimes strangely retuning the channels cures it.</P><P>I definitely think I have a faulty box and want it replaced now but can't see how I arrange this.&nbsp;</P><P>Can anyone tell me how I arrange this please?</P><P>&nbsp;</P> Fri, 27 May 2022 06:02:25 GMT https://community.bt.com/t5/EE-TV-YouView/BT-TV-Box-Pro-keeps-locking-freezing/m-p/2233965#M66609 crunch 2022-05-27T06:02:25Z