This topic

BT TV Box (YouView +) does not restart after updates

ByJings — Fri, 27 May 2022 14:08:48 GMT

For the past few months, every time my BT YouView + box detects and and installs a software update, it reaches 100% complete but the box no longer restarts as it used to do, despite the message on the screen which states;

'Update available

Let's get you updated. Your box will restart when we're finished.

o o o o

100% complete'

This message remains on the screen, with the row of 4 dots moving back and forth left to right, and seems to be stuck on this screen forever.

The only way I've found to get out of this is to disconnect the mains power for 30 seconds. When power is re-applied, the box starts up OK and the software update seems to have been applied successfully.

What has happened to my box ? Is it faulty or is there some way to make it automatically restart after updating ?

Device Informtion

Humax

Model: DTRT2100

Variant: 84B08500

Identifier: 0000DB-DTRT2100-075a8871

Software Information

Last checked for update: 27 May 2022

Last checked for apps: 27 May 2022

Component software: 3.7.216 (cc7e23)

Manufacturer software: 32.135.0

Platform configuration: 4810 (abe6cccb)

ISP configuration: 2501313

Re: BT TV Box (YouView +) does not restart after updates

Les-Gibson — Sun, 29 May 2022 13:22:10 GMT

Almost certainly a failed hard drive. BT will replace your box free of charge if you're under contract

Re: BT TV Box (YouView +) does not restart after updates

TimCurtis — Sun, 29 May 2022 14:38:39 GMT

@ByJings

Have you tried one of the Maintenance Mode resets - see here - using options 2 and 4 (as these retain your recordings)?

Doing these can resolve a multitude of problems.

Unless you've got any clicking or other sounds coming from the box ignore the comment about the hard drive failing.

Re: BT TV Box (YouView +) does not restart after updates

Les-Gibson — Sun, 29 May 2022 15:20:25 GMT

The 2100 is an aging box now and if it won't restart then I can't see any number of resets fixing it but by all means try it

Re: BT TV Box (YouView +) does not restart after updates

ByJings — Sun, 29 May 2022 16:45:37 GMT

I can't see why it is anything to do with the hard drive, as after cycling the power following the software updates the box restarts without any problems and then does so until the next software update. Also, rocordings and playback work perfectly.

Re: BT TV Box (YouView +) does not restart after updates

ByJings — Sun, 29 May 2022 17:42:17 GMT

As I tried to explain in my original message, the only issue with the box is that the automatic restart which is supposed to happen after applying software updates no longer activates, leaving the box showing the update 100% completed message. So I now have to manually restart the box by cycling the power after any updates, whereas it used to restart automatically.

After manually restarting the box, it operates without any problems and recordings and playback work perfectly.

Re: BT TV Box (YouView +) does not restart after updates

ByJings — Sun, 29 May 2022 17:56:03 GMT

I haven't tried any of these.

I'll give them a try, but I won't know if there is any change until the next time I install a software update.

Re: BT TV Box (YouView +) does not restart after updates

w2pixel — Sun, 29 May 2022 18:09:50 GMT

My box does this too, but only if I follow the onscreen prompt to update. Now when I get the prompt, I click skip for now, instead of update now. Then I go to settings and start the update manually and that seems to work so far.

Re: BT TV Box (YouView +) does not restart after updates

NigelB72 — Sun, 29 May 2022 18:12:23 GMT

We had the same issue with ours, I just waited 15 minutes for it to update and then rebooted it with the switch on the back and it was fine...

Re: BT TV Box (YouView +) does not restart after updates

ByJings — Sun, 29 May 2022 18:28:11 GMT

Thanks ... I'll give that a try for the next update.

Re: BT TV Box (YouView +) does not restart after updates

ByJings — Sun, 29 May 2022 18:31:35 GMT

That sounds pretty much like I do, except I don't wait the 15 minutes and just use the switch to cycle the power about 1 minute after getting the 100% complete message.

The suggestion above to skip the auto update and do it manually might be more reassuring as cycling the power always seems a last resort.

Re: BT TV Box (YouView +) does not restart after updates

NigelB72 — Sun, 29 May 2022 18:32:44 GMT

@ByJings I waited 15 minutes because mine just got stuck on Updating and didn't go any further

Re: BT TV Box (YouView +) does not restart after updates

MoE1 — Sat, 07 Oct 2023 16:40:41 GMT

I’m sure you’ve already found the resolution to this problem but I’m leaving this for the benefit of anyone in the future visiting this in the future. All i do is unplug the box for 1 minute and reply back. That’s it.

Re: BT TV Box (YouView +) does not restart after updates

ByJings — Mon, 18 Dec 2023 14:47:33 GMT

The box now seems to install updates and restarts automatically without any issue.

Perhaps one of the many updates fixed the problem.