This topic

BT TV Box Pro - connects to router, but fails to connect to internet

purerudeboy — Sun, 26 Jun 2022 22:41:19 GMT

Hi. This was working fine for about two months. But suddenly wired connection failed to connect to internet. Tried wireless connection. This also connects to router but not internet. Have tried factory resets on both router and TV Box. No joy. Have tried forcing a new IP using manual IP setup, connects to router using this new IP, but once again, no internet. The other devices on my network still work fine. Just the TV Box. Please assist.

Thanks

Andy

Re: BT TV Box Pro - connects to router, but fails to connect to internet

DavidM — Mon, 27 Jun 2022 07:54:33 GMT

Hi @purerudeboy and welcome to our community.

Sorry you're having problems with the Box Pro. Are you seeing any error codes / messages? Do all other devices connect ok?

Cheers

David

Re: BT TV Box Pro - connects to router, but fails to connect to internet

purerudeboy — Mon, 27 Jun 2022 08:39:06 GMT

Hi, after factory reset, I cannot get past the 'connect to the interest' section. It connect to the router, fine.

All other devices (~8 laptops/tablets/phones) connect fine over wired and wifi.

Re: BT TV Box Pro - connects to router, but fails to connect to internet

DavidM — Mon, 27 Jun 2022 08:41:10 GMT

Thanks for getting back @purerudeboy .

Are you connecting through adaptors?

Cheers

David

Re: BT TV Box Pro - connects to router, but fails to connect to internet

purerudeboy — Mon, 27 Jun 2022 10:47:46 GMT

Hi, no. TV Box -> wired ethernet -> Router.

Rgrds,

Andy

Re: BT TV Box Pro - connects to router, but fails to connect to internet

DavidM — Mon, 27 Jun 2022 11:00:05 GMT

Thanks for confirming all that @purerudeboy .

We'll need to get this looked into so I'll drop you over a private message now so you can get in touch.

Cheers

David

Re: BT TV Box Pro - connects to router, but fails to connect to internet

purerudeboy — Mon, 27 Jun 2022 11:02:22 GMT

ok, thanks.