This topic

update from new

WelshDave — Wed, 06 Jul 2022 15:52:28 GMT

Any idea how long the update takes when you first connect the Pro box to the internet? Mine still saying "Let's get you updated. Your box will restart when we're finished 100% complete" with a blue dot going back and forth.

Re: update from new

WelshDave — Wed, 06 Jul 2022 16:52:35 GMT

Still on the same screen. It's been on it for about 1hr 20 minutes.

Is it safe to reboot it?

Re: update from new

NeilO — Wed, 06 Jul 2022 17:07:59 GMT

@WelshDave it shouldn't take that long, I think you'd be ok trying a reboot.

Thanks

Neil

Re: update from new

WelshDave — Wed, 06 Jul 2022 17:08:59 GMT

Cheers Neil

Re: update from new

WelshDave — Wed, 06 Jul 2022 17:15:35 GMT

I rebooted it and it said YOUVIEW but at tionekft corner of screen it says TALKTALK which is my old internet provider.

It's not showing any subscribed channels and all the channels says SETUP next to them

Re: update from new

WelshDave — Wed, 06 Jul 2022 17:28:23 GMT

It's just gone through another update cycle which this time only took a few minutes and now the TalkTalk branding has gone but I seem to have hardly any channels. I just checked Settings - TV Channels and it only shows 13 subscription channels and in guide it shows AMC, BT Sport 1, BT Sport 2, BT Sport 3, BT Sport ESPN, Box Nation, BT Sport Extra 1-6 and no other channels

I knew I wouldn't see Freeview channels as I don't have an antenna but was told I would get about 56 channels

Re: update from new

NeilO — Wed, 06 Jul 2022 18:31:44 GMT

Hi @WelshDave I'm really sorry about that, we'll get this looked into and update you tomorrow. It sounds like a subscription problem, has your order been completed on the tracker?

Thanks

Neil

Re: update from new

NeilO — Wed, 06 Jul 2022 19:06:15 GMT

@WelshDave can you restart your BT TV box and check the channels again?

Thanks

Neil

Re: update from new

WelshDave — Wed, 06 Jul 2022 19:38:29 GMT

Hi Neil,

Restarted TV box and still the same unfortunately

Cheers

Dave

Re: update from new

WelshDave — Thu, 07 Jul 2022 06:23:30 GMT

Hi Neil,

I checked this morning and I now have 156 channels (Positive progress for sure as last night it was 13!) BUT cannot go into any of them as they all show as below:

Re: update from new

WelshDave — Thu, 07 Jul 2022 16:09:53 GMT

Hi Neil

Just got home and we have our channels 🙂

All looking good Many thanks!

Re: update from new

JohnC2 — Thu, 07 Jul 2022 16:22:32 GMT

Hi @WelshDave, that's great news and I'll let @NeilO know about your update 🙂

Cheers

John

Re: update from new

WelshDave — Thu, 07 Jul 2022 16:34:59 GMT

Cheers John

Re: update from new

WelshDave — Fri, 08 Jul 2022 17:21:16 GMT

Looks like I spoke too soon as Iam back to 13 channels again...

Re: update from new

WelshDave — Fri, 08 Jul 2022 22:03:25 GMT

Spoke to tech support and we updated the software on the box and rebooted and all the channels are back again

Stand down Stand down 🙂

Re: update from new

JohnC2 — Sat, 09 Jul 2022 07:19:29 GMT

Hi @WelshDave, that's great news that the helpdesk were able to fix this quickly for you.

Cheers

John