This topic

Can't change flexible package online

keithplympton — Fri, 08 Jul 2022 14:41:29 GMT

Hi, I am looking to change my tv package but the BT website won't allow this. It says I can only upgrade until 8th July, well today is the 8th July, but it won't let me change. This is not the first time this has happened to me.

This is a snapshot of the webpage:

Can anyone help with this please? Thank you!

Re: Can't change flexible package online

BillyM — Fri, 08 Jul 2022 18:06:01 GMT

@keithplympton I read that message to mean "up to and including the 8th you can only upgrade". I would try again tomorrow and if there's still a problem give BT a ring.

Re: Can't change flexible package online

keithplympton — Fri, 08 Jul 2022 19:57:36 GMT

Ok. Will try again tomorrow, cheers for your message. Thank you