https://community.bt.com/t5/EE-TV-YouView/Factory-reset-BT-TV-Box-Pro/m-p/2240639#M67133 <P>Due to having had various problems I have been advised by BT to perform the above before they will send out an engineer. Other than losing my recordings is their any issues with doing this? Is it basically going to return the box to how it arrived when new?</P> Tue, 12 Jul 2022 04:21:57 GMT crunch 2022-07-12T04:21:57Z https://community.bt.com/t5/EE-TV-YouView/Factory-reset-BT-TV-Box-Pro/m-p/2240639#M67133 <P>Due to having had various problems I have been advised by BT to perform the above before they will send out an engineer. Other than losing my recordings is their any issues with doing this? Is it basically going to return the box to how it arrived when new?</P> Tue, 12 Jul 2022 04:21:57 GMT https://community.bt.com/t5/EE-TV-YouView/Factory-reset-BT-TV-Box-Pro/m-p/2240639#M67133 crunch 2022-07-12T04:21:57Z https://community.bt.com/t5/EE-TV-YouView/Factory-reset-BT-TV-Box-Pro/m-p/2240725#M67145 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/55557">@crunch</a></P> <P>Thanks for your post and welcome back!</P> <P>Sorry to see you've been having problems.&nbsp; Resetting the box to factory settings will remove saved recordings and return the box to how it was when you received it.</P> <P>Thanks,</P> <P>Robbie</P> Tue, 12 Jul 2022 15:21:08 GMT https://community.bt.com/t5/EE-TV-YouView/Factory-reset-BT-TV-Box-Pro/m-p/2240725#M67145 RobbieMac 2022-07-12T15:21:08Z