This topic

problem recording some channels

WelshDave — Sat, 23 Jul 2022 20:34:08 GMT

I set a number of items to record Today and some recorded but the ones on SKY ShowCase HD show the following when I try to play them back

This recording is currently unavailable.

Check the connection between the box and the router then restart the router

IPC6041

Re: problem recording some channels

Anonymous — Sun, 24 Jul 2022 10:28:59 GMT

According to this thread, you may need to try a hard box reset (keep recordings).

Re: problem recording some channels

WelshDave — Sun, 24 Jul 2022 10:38:21 GMT

How do I do a hard reset?

Thanks

Re: problem recording some channels

garybs29 — Sun, 24 Jul 2022 10:45:05 GMT

Click on the link provided by @Anonymous & it guides you through it there

Re: problem recording some channels

WelshDave — Sun, 24 Jul 2022 11:26:47 GMT

Thanks for that.

Tried the soft reset first and that made no difference so will try the full reset next but wanted to ask will this reset everything back to how it was when it left BT and I will have to go back through the out of the box setup?

Re: problem recording some channels

Anonymous — Sun, 24 Jul 2022 11:35:36 GMT

As the help page says:

This will give you the best chance of keeping your recordings, scheduled recordings, and personal settings.

Re: problem recording some channels

WelshDave — Sun, 24 Jul 2022 12:15:11 GMT

OK followed the instructions and it rebooted and now it says Let's get started Setup only takes a few minutes. Check your box is connected to your aerial.

Problem is I don't have an antenna on my house as TSG weren't able to find anywhere to install one so I had to take the box into work and connect it to the building antenna and go through setup that way.

Is there anyway around it needing one so I can complete setup?

Re: problem recording some channels

Anonymous — Sun, 24 Jul 2022 12:33:49 GMT

Have you tried ignoring the request and just carrying as if you had plugged one in?

Re: problem recording some channels

WelshDave — Sun, 24 Jul 2022 12:36:25 GMT

There is a button marked "Start Set Up" and I have tried pressing OK on remote but it doesn't do anything or give an error

Re: problem recording some channels

Anonymous — Sun, 24 Jul 2022 12:42:18 GMT

Do you have an aerial cable you can connect to the box, even if it isn’t plugged into anything else at the other end?

Re: problem recording some channels

WelshDave — Sun, 24 Jul 2022 12:45:57 GMT

I've been searching the house for one as I figured all it was looking for was a connection of some kind and I don't. We had SKY previously and the antenna cables from the disk have a threaded barrel on them so won't push into the connector on the back of the BT TV box (It's the Pro one by the way).

Re: problem recording some channels

Anonymous — Sun, 24 Jul 2022 12:54:37 GMT

I don’t have a Pro Box to test, but according to YouView themselves you can use all of their boxes without an aerial, so forcing you to connect one just to setup seems daft.

Is there no on screen option to skip tuning aerial based channels?

Re: problem recording some channels

WelshDave — Sun, 24 Jul 2022 12:56:59 GMT

There is no option just that one button and it won't go any further. I remember someone else on the forum telling me that you cannot complete setup without an antenna connected initially but once it's completed it doesn't care if you have an antenna if you just watch subscription channels.

Re: problem recording some channels

Anonymous — Sun, 24 Jul 2022 13:10:20 GMT

Time to order the cheapest portable aerial you can find I’m afraid, unless a friendly neighbour can help?

Re: problem recording some channels

WelshDave — Sun, 24 Jul 2022 13:13:01 GMT

Does it have to be an antenna or can u fool it by just plugging a cable in? I have found a short cable that fits.

Re: problem recording some channels

WelshDave — Sun, 24 Jul 2022 13:13:48 GMT

All my neighbours have SKY unfortunately

Re: problem recording some channels

Anonymous — Sun, 24 Jul 2022 13:20:34 GMT

@WelshDavewrote:
Does it have to be an antenna or can u fool it by just plugging a cable in? I have found a short cable that fits.

I don’t know if this will work, but it is what I was suggesting. Worth a try.

Re: problem recording some channels

WelshDave — Sun, 24 Jul 2022 13:20:35 GMT

Have tried clicking OK on the remote with the antenna cable connected but no joy unfortunately. I'm guessing it's just OK you press as I don't remember from when we did the original setup of the box.

Surely it's just looking for something in the antenna IN port and doesn't care if it's an actual antenna?!

Re: problem recording some channels

Anonymous — Sun, 24 Jul 2022 13:21:50 GMT

That is what I was hoping.

Sorry, I don’t know what else to suggest at this stage.

Re: problem recording some channels

WelshDave — Sun, 24 Jul 2022 13:27:39 GMT

Thanks for your help. Looks like Iam left with taking it into work Tomorrow