https://community.bt.com/t5/EE-TV-YouView/lost-all-subscription-channels-AGAIN/m-p/2242639#M67280 <P>I have no subscription channels again.&nbsp; I called BT and the tech tried connectinf to my Prob box and couldn't, he then decided it probably has a failed hard drive and has to send an engineer out as the boxes are so expensive he can't just send a box out.</P><P>If it has a failed hard drive how am I able to access the apps on it and watch TV?</P><P>Any suggestions on how I can get my subscription channels back without waiting for an engineer to attend on Thursday morning?</P><P>Cheers in advance</P> Mon, 25 Jul 2022 15:59:08 GMT WelshDave 2022-07-25T15:59:08Z https://community.bt.com/t5/EE-TV-YouView/lost-all-subscription-channels-AGAIN/m-p/2242639#M67280 <P>I have no subscription channels again.&nbsp; I called BT and the tech tried connectinf to my Prob box and couldn't, he then decided it probably has a failed hard drive and has to send an engineer out as the boxes are so expensive he can't just send a box out.</P><P>If it has a failed hard drive how am I able to access the apps on it and watch TV?</P><P>Any suggestions on how I can get my subscription channels back without waiting for an engineer to attend on Thursday morning?</P><P>Cheers in advance</P> Mon, 25 Jul 2022 15:59:08 GMT https://community.bt.com/t5/EE-TV-YouView/lost-all-subscription-channels-AGAIN/m-p/2242639#M67280 WelshDave 2022-07-25T15:59:08Z https://community.bt.com/t5/EE-TV-YouView/lost-all-subscription-channels-AGAIN/m-p/2242678#M67282 <P>I applied a software update to the box, rebooted it and all my channels came back <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>No engineer needed</P> Mon, 25 Jul 2022 17:05:06 GMT https://community.bt.com/t5/EE-TV-YouView/lost-all-subscription-channels-AGAIN/m-p/2242678#M67282 WelshDave 2022-07-25T17:05:06Z