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BT TV Box Pro gone into set up mode

chrispw1 — Mon, 01 Aug 2022 11:01:31 GMT

My BT TV Box Pro has gone into set up mode and if I press OK nothing happens. It was all working fine yesterday. What do I do?

Re: BT TV Box Pro gone into set up mode

chrispw1 — Mon, 01 Aug 2022 12:58:05 GMT

I got onto web chat and they talked me through a factory reset of the box and the remote. Annoying waste of an hour and my recordings are gone but at least it's working.

Re: BT TV Box Pro gone into set up mode

davidmbell — Mon, 01 Aug 2022 13:41:47 GMT

I have today got a BT Pro Box to take away in my caravan with me, I take it every time I retune (each site I go to) I don't have to wait for Rylan to finish prattling on? I can do a retune without that full on intro schpeel?

Re: BT TV Box Pro gone into set up mode

zulu17 — Tue, 02 Aug 2022 10:00:50 GMT

@davidmbell A retune channels requested via the BT TV box Settings menu is a normal action if you wish to rescan for your Freeview channels. Box resets via the maintenance mode menu or the Settings Factory Reset is a maintenance function that would be triggered if problems were occurring with normal box functions that were not recoverable by simple box or router restarts.

Re: BT TV Box Pro gone into set up mode

chrispw1 — Tue, 02 Aug 2022 10:06:23 GMT

Interestingly the factory reset did not disconnect the box from my Netflix account (but I did have to re log in for Amazon Prime Video)