Cannot view BT Sport Ultimate on BT TV Pro

ChrisR6262 — Tue, 09 Aug 2022 14:49:57 GMT

Hi, I'm just looking for a steer on what requires to be done for me to be able to view (and record) BT Sport Ultimate on my BT TV Pro box.

I am subscriber to BT TV Big Sport with HD add on at £6pm. BT Sport Ultimate can be viewed through the relevant app on another TV set so I clearly have the "credentials" but obviously there is a slight time delay and this feed cannot be recorded from the app as it can be with the BT TV Pro box. When I tune to channel 433 I get the message to press OK to "set up" the channel and then it gives the info that "HD & 4K" will cost £6 per month (assuming this is in place of what I am being charged already). However then an error message shows.

I know there is a minimum speed required of 44Mb however that shouldn't be an issue as I consistently achieve 51 Mb. Something somewhere is clearly giving a different logic however.

Thanks in advance.

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Cannot view BT Sport Ultimate on BT TV Pro