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Moved house and i have lost Sky sports channels

Mark-N — Sat, 13 Aug 2022 15:03:20 GMT

Hi I recently moved house and my youview box was working as before although I was using previous residents connection, it is now enabled under my account but at some point I have lost the Sky sports channels, I can still access these via Now.

I have reset the box but no change. I had something similar when I first got the box and somebody on here helped and reset something I believe on the backend somehow, can anyone help please!

Many thanks

Re: Moved house and i have lost Sky sports channels

Mark-N — Sat, 13 Aug 2022 17:47:03 GMT

@DarrenW is it possible you could help me with this as you did previously 🤞

Re: Moved house and i have lost Sky sports channels

DarrenW — Sat, 13 Aug 2022 17:56:46 GMT

@Mark-N That is fixed now if you could go to Settings and check for a software update.

Re: Moved house and i have lost Sky sports channels

Mark-N — Sat, 13 Aug 2022 20:27:13 GMT

@DarrenW that worked, thank you for the fix and the quick response, very much appreciated

Re: Moved house and i have lost Sky sports channels

Anthony_S — Tue, 16 Aug 2022 12:48:48 GMT

Sorry to barge in on someone else's issue but I have the same problem. Moved house on Friday and I have lost all my Now TV subscription channels. Please could you tell me how it was solved?

Thanks

Re: Moved house and i have lost Sky sports channels

DarrenW — Tue, 16 Aug 2022 13:20:18 GMT

Hey @Anthony_S

It looks like your issue was resolved yesterday?

If not please supply some further detail.

Re: Moved house and i have lost Sky sports channels

Anthony_S — Tue, 16 Aug 2022 13:38:36 GMT

As of last night I had no subscription channels. I'll check again when I get home from work. Maybe it took a few hours to go through.

Thanks for responding, I'll post again if the issue isn't resolved

Re: Moved house and i have lost Sky sports channels

pullyatt — Tue, 30 Apr 2024 16:00:53 GMT

What is the solution for this, there doesn't appear to be anything obvious. I am asking on behalf of my Mother in law who has just moved and switched to fttp. We have done factory resets, retuned many times but still don't see her subscription channels in the YouView guide? What do we have to do to resolve this?

Re: Moved house and i have lost Sky sports channels

David_H — Tue, 30 Apr 2024 16:18:28 GMT

Hi @pullyatt I'll drop you a PM to get some more information and check whether there are any changes still processing so we can get that fixed.

Thanks

David

Re: Moved house and i have lost Sky sports channels

Anonymous — Tue, 30 Apr 2024 16:44:24 GMT

@pullyatt

Lost access to the channels or missing from the EPG? If the latter does she have the old T1000 box?

Re: Moved house and i have lost Sky sports channels

David_H — Wed, 01 May 2024 19:31:48 GMT

Hi, we've identified a probable network fault as hub is working in fall back mode using a Hybrid 4G connection which means multicast isn't available. Provision looked complete so we've raised this with the networks team to take a look and we'll recheck once we have the ONT showing the correct lights.

Cheers

David

Re: Moved house and i have lost Sky sports channels

pullyatt — Thu, 02 May 2024 12:15:40 GMT

Just been to check this morning and the ONT is still showing a Red light on the LOS. I unplugged the router switched the ONT off for a short while and turned it back on, but still a Red light so definitely an issue. I have advised her to call BT this afternoon but wasn't sure if things were already in motion from your kind responses.

Kind Regards

Peter