This topic

Ipc6023 only certain channels

Kimbrich6 — Thu, 18 Aug 2022 20:57:04 GMT

Hello,

so I signed up all working ok apart from the above error but only on:

Cartoon Network hd

nick Jnr hd

sky cinema thriller hd

i sub to entertainment and movies. Need the channels for the little one.

can some one else check to see if they are working? If so can a mod raise this as an issue. With it being just 3 channels I believe it may be an exchange issue….

tried router, ont (10 minutes) and device reboot

Re: Ipc6023 only certain channels

Kimbrich6 — Thu, 18 Aug 2022 22:01:17 GMT

Just to add. Connected directly into router via Ethernet. Does the same on wifi and does it on main box and multiroom box.

all other apps work. Channels work on now tv app. I’m on fttp 900meg. No issues with speed

Re: Ipc6023 only certain channels

Les-Gibson — Thu, 18 Aug 2022 21:50:07 GMT

Deleted

Re: Ipc6023 only certain channels

BillyM — Thu, 18 Aug 2022 22:25:39 GMT

@Kimbrich6

just checked, all three channels are working fine for me

Re: Ipc6023 only certain channels

Kimbrich6 — Thu, 18 Aug 2022 22:30:47 GMT

Thanks. Moderator- please can you escalate. Thanks

Re: Ipc6023 only certain channels

garybs29 — Fri, 19 Aug 2022 07:04:35 GMT

@Kimbrich6wrote:
Thanks. Moderator- please can you escalate. Thanks

Have you actually called in? The mods are a small team & will normally only get involved if other avenues fail

Re: Ipc6023 only certain channels

Kimbrich6 — Fri, 19 Aug 2022 07:16:52 GMT

Tried twitter chat. No luck. Just asked me

to do the usual trouble shooting on a webpage.

Re: Ipc6023 only certain channels

Kimbrich6 — Mon, 22 Aug 2022 14:03:49 GMT

Issue fixed at exchange. The 3 channels are now working

Re: Ipc6023 only certain channels

BillyM — Mon, 22 Aug 2022 17:09:33 GMT

@Kimbrich6 good news. Did you telephone BT in the end or did you find manage to get a solution through their twitter channels?

Re: Ipc6023 only certain channels

Kimbrich6 — Mon, 22 Aug 2022 19:21:08 GMT

Ended up phoning. Took them a while to come back to me. If anyone else has the issue where certain channels don’t work then it’s more than likely the same issue

Re: Ipc6023 only certain channels

Kimbrich6 — Wed, 24 Aug 2022 10:44:40 GMT

I spoke too soon. Error has re-appeared but different channels this time. New hub being sent out to see if that sorts it

Re: Ipc6023 only certain channels

Kimbrich6 — Thu, 25 Aug 2022 09:19:46 GMT

New router didn’t work. Still the same issue ipc6023. Only on 4 channels. The rest work without issue. Happens on multiroom box as well with same channels. Called BT all checks seem fine no issue with speed etc. Many resets to both ONT, box and router.

Really need some help on this now……

Re: Ipc6023 only certain channels

RobbieMac — Thu, 25 Aug 2022 09:47:40 GMT

Hi @Kimbrich6

Thank you for posting back.

I am sorry that you're still seeing IPC6023 on some of your multicast channels. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

As this issue has re-occured, I have unmarked your thread as solved for the time being.

Thanks,

Robbie

Re: Ipc6023 only certain channels

Kimbrich6 — Thu, 25 Aug 2022 10:09:10 GMT

Thanks. Message sent

Re: Ipc6023 only certain channels

Kimbrich6 — Sat, 27 Aug 2022 17:49:17 GMT

Switch to internet channels mode and some of them also say ipc6023 as well. Not all just one or two. My guess is this is a exchange or account issue. Very frustrated and annoyed.

Re: Ipc6023 only certain channels

Les-Gibson — Sat, 27 Aug 2022 17:57:32 GMT

It's not clear from the thread if you are on FTTC or FTTP, if the latter then try power cycling the ONT, leave it off for at least 30 seconds before restoring the power and make sure any battery backup is disconnected

Re: Ipc6023 only certain channels

Kimbrich6 — Sat, 27 Aug 2022 18:24:48 GMT

Fttp. Yeah done all that. Didn’t work

Re: Ipc6023 only certain channels

Kimbrich6 — Sat, 27 Aug 2022 18:30:54 GMT

Like I say it’s not every channel. Just selected ones. Hard wired to router multiple resets of everything. New router, new pro box. Still the issue persists

Re: Ipc6023 only certain channels

Les-Gibson — Sat, 27 Aug 2022 20:18:42 GMT

You could try power cycling the ONT again but this time leave it off for longer (say overnight), that way you should almost certainly get a new IP address when you power back up. Don't know if it will work or not but what have you got to lose by trying

Re: Ipc6023 only certain channels

Kimbrich6 — Sat, 27 Aug 2022 20:25:29 GMT

Surely if it was an ONT/ IP address issue it would do it with all channels not just a selected few?