This topic

No graphical overlay ?

SRB — Thu, 01 Sep 2022 16:33:19 GMT

@DarrenDev Since the software update there have been a couple of times I have turned the box on to find no overlay of the BT/Youview interface, the channels will pause and you can go up and down the channels but no on screen info and nothing happens when pressing the guide button. Only way to get them back is by pulling the power. In the 11 months I've been using the Pro box never experienced this before, but it has now happened three times since last Friday

Re: No graphical overlay ?

nickmorc — Thu, 01 Sep 2022 17:51:32 GMT

Snap, having the same issue since updating. Having to reboot every time I turn it on to get the box back to working order.

Re: No graphical overlay ?

nickmorc — Thu, 01 Sep 2022 17:55:43 GMT

I sometimes get the overlay, but just a black screen when selecting the channel, the box then appears to slow right down when trying to navigate. As @SRB said the only way to restore order is by pulling the plug.

Re: No graphical overlay ?

SRB — Fri, 02 Sep 2022 08:04:47 GMT

@DarrenDev @nickmorc I should have said in my original post, I'm still using the mix of Freeview and IP channels, if that helps add to the investigation into this issue!

Re: No graphical overlay ?

zulu17 — Sat, 03 Sep 2022 09:18:59 GMT

I may have experienced or something similar this morning. I managed to get normal viewing back by using the Visual Guide and selecting a different channel from ON Now. ( The home page Live Tv channel tiles didn’t).

Maybe worth trying the Visual Guide On Now if you experiencing this issue which may save you pulled the plug.

Re: No graphical overlay ?

SRB — Sat, 03 Sep 2022 10:11:55 GMT

The couple of times it's happened to me, there has been no graphics at all coming up on screen. No access to the guide or settings. Possibly a related issue though. I don't have the now/next update yet either.

Re: No graphical overlay ?

NeilO — Sat, 03 Sep 2022 18:34:22 GMT

Hi Everyone,

I'm sorry to see you're experiencing issues with your BT TV pro box. I'm going to report this to the TV team so if you're affected can you PM me with your box serial number?

To get the box serial number:

Go into Settings (using the cog icon in the top right of the UI)
Scroll down to the last carousel on the settings screen
Select Device Information.

It would also be good to get feedback on any particular time of day this is occurring, or whether you are experiencing it when the box comes out of standby or any other time?

Thanks

Neil

Re: No graphical overlay ?

nickmorc — Sun, 04 Sep 2022 09:23:47 GMT

@NeilO Good Morning Neil.

Here is the serial number +097445+2045001876

Normally happens on first turn on of the day. Happened yesterday, but not this morning getting the info you wanted. LOL.

Re: No graphical overlay ?

nickmorc — Sun, 04 Sep 2022 09:25:17 GMT

@NeilO Also to add, I have swapped the HDMI ports over last night, bit of a long shot but worth a try.

Re: No graphical overlay ?

NeilO — Sun, 04 Sep 2022 11:06:32 GMT

@nickmorc & @SRB many thanks for sending me your BT pro box serial numbers, I've provided them to the BT TV team to help support their investigation.

Thanks

Neil

Re: No graphical overlay ?

ledgie — Mon, 12 Sep 2022 10:04:05 GMT

I was using the box quite a lot over the weekend and this happened to me a few times. Selected a channel either via the guide or by entering the number and a black screen with no overlay was shown. Was able to get out of it by moving up one channel and then back to the one I wanted. I believe when I got the black screen one of my recording was stopped too.

Re: No graphical overlay ?

why_oh_why — Mon, 12 Sep 2022 16:03:46 GMT

@ledgie

Same here. I've been having this issue since the first day I received the new 'now / next' downgrade (it's so far away from being considered an upgrade). I've also had two interrupted recordings whilst experiencing the graphical overlay issue. The break in the recording coincided exactly with the length of time I had the black screen.

Re: No graphical overlay ?

SRB — Mon, 12 Sep 2022 16:47:37 GMT

That is interesting to hear - I don't have the new now/next s/w and my box was recording something (off Freeview rather than IP) the second time it happened. I didn't want to pull the power so left it. In my case the recording was intact, though I did need to restart the box once the recording ended.

Re: No graphical overlay ?

why_oh_why — Wed, 14 Sep 2022 09:37:11 GMT

The graphical overlay issue has led to me needing to reboot the Pro box this morning. None of the new 'freeview' ip channels would work despite trying all the workarounds. The BT Sport channels worked but nothing else.

Re: No graphical overlay ?

SRB — Wed, 14 Sep 2022 10:07:47 GMT

Happened to me again yesterday, couldn't even change channel this time, though pause and rewind the live channel the box was on, was working with no on screen display at all.

Re: No graphical overlay ?

why_oh_why — Mon, 19 Sep 2022 14:53:38 GMT

This new software is rubbish. Had to leave the house as the Queen's coffin was being driven from London to Windsor. Pressed record on BBC News which was the channel I had been watching. On return the record light is lit on the box and the menu says Recording. The recording won't play back, all I'm getting is a dark screen. I'm also only getting a black screen on the live BBC News channel (231). No matter what I do the News channel won't come on. All other channels are working. Are we being used as beta testers for this useless piece of software?

Re: No graphical overlay ?

why_oh_why — Tue, 20 Sep 2022 00:03:14 GMT

Follow on from previous post. Cancelling the recording resulted in the return of the live channel. I was then able to access the full recording which until that point had only returned a black screen with the timeline showing zero. Very strange behaviour indeed.

Re: No graphical overlay ?

SRB — Tue, 20 Sep 2022 07:08:01 GMT

A similar same thing happened to me, no pictures, and recording wouldn't play, but the on going recording continued on the box and was there after I rebooted the box, once the programme had ended.