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BT tv box pro

RC8 — Tue, 13 Sep 2022 10:07:10 GMT

I am unable to watch AMC on my BT tv box pro even though I have the Big Entertainment package. It tells me I need faster broadband but I have BT Halo 3 and my current upload speed is 150mb. Please help.

Re: BT tv box pro

JohnC2 — Tue, 13 Sep 2022 15:22:58 GMT

Hi @RC8, welcome to the forum and thanks for posting.

Sorry you're not able to view the AMC channel.
Have you just set up BT TV?
If you already had BT TV could you watch the AMC channel prior to today?
Check other internet provided channels and see if they are working ok for you.

Cheers

John

Re: BT tv box pro

RC8 — Tue, 13 Sep 2022 16:36:21 GMT

Hi John. This is the first BT TV box I have had, received it on Friday and set it up. The other internet provided channels do not work either.

Rowena

Re: BT tv box pro

JohnC2 — Tue, 13 Sep 2022 16:47:21 GMT

Hi @RC8, thanks for getting back to me.

Is the box connected to the hub via Ethernet cable or are you using a wireless connection?

Cheers

John

Re: BT tv box pro

RC8 — Tue, 13 Sep 2022 16:58:28 GMT

Hi John
Wireless connection, hub is 2 metres a way from BT box

Re: BT tv box pro

JohnC2 — Tue, 13 Sep 2022 17:59:47 GMT

Hi @RC8, would you be able to test with an Ethernet cable? It would help to rule out or identify the wireless signal as the issue.

Cheers

John

Re: BT tv box pro

RC8 — Tue, 13 Sep 2022 18:06:17 GMT

Hi John. My son suggested that and I did connect with the Ethernet cable supplied but unfortunately it did not make any difference. I have now reconnected with wifi.
Rowena

Re: BT tv box pro

JohnC2 — Tue, 13 Sep 2022 18:10:16 GMT

Hi @RC8, cheers for that. When you connected via Ethernet you would need to have Factory Reset the box to check if the channels worked.

If you didn't reset the box please would you connect the Ethernet cable and then reset the box and let me know how you get on.

Cheers

John

Re: BT tv box pro

RC8 — Tue, 13 Sep 2022 18:18:56 GMT

Hi John. Will do and get back to you.
Rowena

Re: BT tv box pro

RC8 — Tue, 13 Sep 2022 18:35:21 GMT

Hi John. Sorry, still no luck. I have reconnected the Ethernet cable, reset the tv box and also my hub.
Rowena

Re: BT tv box pro

JohnC2 — Tue, 13 Sep 2022 18:39:53 GMT

Hi @RC8, thanks for your efforts and sorry it's not help fix this.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this fixed from here.

Cheers

John