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No Sound on 5 Star HD IP Mode

ledgie — Fri, 23 Sep 2022 17:25:05 GMT

I'm on IP Mode and channel 32 (5 Star HD) has no sound. Anyone able to confirm if it's the same for everyone?

Re: No Sound on 5 Star HD IP Mode

colin38 — Fri, 23 Sep 2022 17:27:32 GMT

Yes same here.

Re: No Sound on 5 Star HD IP Mode

zulu17 — Fri, 23 Sep 2022 21:05:28 GMT

Just checked and this still seems to be an issue.

Re: No Sound on 5 Star HD IP Mode

zulu17 — Fri, 23 Sep 2022 21:10:26 GMT

Ok I seem to have found a solution.

turn AD on and sound and AD returns.
then turn AD off

Re: No Sound on 5 Star HD IP Mode

PaddyB — Sat, 24 Sep 2022 08:07:34 GMT

Hi Everyone,

Thank you for highlighting this and to @zulu17 for posting the workaround.

I've flagged this to the TV team for investigation.

Thanks,

Paddy

Re: No Sound on 5 Star HD IP Mode

NeilO — Mon, 26 Sep 2022 08:32:05 GMT

Hi Everyone,

I'm sorry to see you're experiencing sound issues, I've sent you all a private message so you can send over your details to the moderation team to help with our investigations.

Thanks

Neil

Re: No Sound on 5 Star HD IP Mode

Kimbrich6 — Mon, 26 Sep 2022 08:34:10 GMT

Mine does this as well. Must be everyone

Re: No Sound on 5 Star HD IP Mode

Kimbrich6 — Mon, 26 Sep 2022 13:01:43 GMT

New software update today has fixed this issue on 5 star hd

Re: No Sound on 5 Star HD IP Mode

ledgie — Mon, 26 Sep 2022 13:11:02 GMT

I notice it's fixed for me too. I also noted there was new software available but channel 32 was working before the software update.