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No Retune Option

Antonmouse01 — Wed, 28 Sep 2022 13:00:15 GMT

I have just received a BT Box. Aerial is plugged in. If I go to Settings - Signal and Connection - TV Channels it just shows TV Channels 0 and Subscription Channels 13 and a highlighted 'Done' box. I can't select TV channels and can't retune it. Any suggestions?

Re: No Retune Option

zulu17 — Thu, 29 Sep 2022 11:00:07 GMT

Hi @Antonmouse01

In the absence of any other advice as it it is newly provided box I would suggest.

A factory reset of the box.

Then go through the setup/install process again.

Re: No Retune Option

Antonmouse01 — Thu, 29 Sep 2022 13:49:55 GMT

Thank you. I've done a factory reset and everything appears okay now. It's a pity that I'd set all my my apps up, as now I have to do them all again but at least it's up and running.