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Hide or get rid of apps on demand

jameswbush — Fri, 30 Sep 2022 00:54:01 GMT

Hello,

Can on-demand apps be hidden or deleted?

My son just found the CBS/Horror Bites app and can now watch 18 movies that he shouldn't be able to.

I have set up parental controls, but when I choose a movie, it doesn't ask me for my passcode.

We'd really appreciate any help.

Re: Hide or get rid of apps on demand

Anonymous — Fri, 30 Sep 2022 07:49:27 GMT

This has been raised before & there's no way to hide or remove apps or enforce the PIN requirement.

https://community.bt.com/t5/YouView-from-BT/Hide-or-remove-on-demand-apps/m-p/2234400

Don't know if @lampard1987 got anywhere? Might be worth having a look at Ofcom & maybe raising a complaint.

https://www.ofcom.org.uk/tv-radio-and-on-demand/advice-for-consumers/television/protecting-children

Re: Hide or get rid of apps on demand

zulu17 — Fri, 30 Sep 2022 11:18:54 GMT

Hi @jameswbush

Which device are you using here (if Bt Tv box which model) ?

looking today on a BT TV box Pro the Branding of the app no longer refers to Horror Bites . I believe rebranding to Legend occurred during the summer.

If I look at the Legend Catchup their are 18 titles , if selecting I see a Content warning which does ask for confirmation that you are over 18. Also it says “Access to age restricted programmes can be protected by PIN via the parental controls on your device”.

I haven’t proved this myself on my box but certainly the app on the BT TV Pro box does indicate that it should be possible for that device.

Re: Hide or get rid of apps on demand

Anonymous — Fri, 30 Sep 2022 12:14:58 GMT

@zulu17

I wonder if that was one of the maintenance fixes since that other thread? Shame they won't provide a change log.