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BT Pro Box - End of programmes cut off when recording

davidwindle9 — Tue, 04 Oct 2022 11:22:31 GMT

Hi everyone,

When we record something on the Pro box it will cut the last few minutes off a program, is there a work around for this?

Many thanks

Re: BT Pro Box - End of programmes cut off when recording

zulu17 — Tue, 04 Oct 2022 16:28:21 GMT

Hi @davidwindle9

Accurate recording (AR) which would cover these small overruns on the schedule timings is there on the box but not on all the channels. So for example on the main Free to Air and the BT Sport channels I would expect normally the AR to function but not currently on the NOW channels and some of the smaller Free to Air channels.

Re: BT Pro Box - End of programmes cut off when recording

davidwindle9 — Tue, 04 Oct 2022 16:34:58 GMT

Thanks for the reply, it's happening C4 and E4

Re: BT Pro Box - End of programmes cut off when recording

ozsat — Tue, 04 Oct 2022 16:38:33 GMT

I sometimes get this on BT Sport Ultimate - and it can end 2 hours early.

Re: BT Pro Box - End of programmes cut off when recording

zulu17 — Tue, 04 Oct 2022 19:14:46 GMT

@davidwindle9 if you receiving C4 and E4 via an aerial to your BT TV Box Pro then it would be the Freeview channel transmission that has the issue or is the box in IP mode where it would be down to data provided on that stream. ?

Re: BT Pro Box - End of programmes cut off when recording

davidwindle9 — Tue, 04 Oct 2022 19:56:47 GMT

It's on IP mode

Re: BT Pro Box - End of programmes cut off when recording

zulu17 — Tue, 04 Oct 2022 20:43:13 GMT

@davidwindle9 thanks for confirming.

On 30Aug this was the reported status

"accurate recording" is actually available on ALL of the "DUK" channels on our service - i.e. the DTT channels distributed over IP. You should find that all recordings scheduled in internet mode will start and stop at exactly the same times that they would have over your TV aerial. It's also available on the BT Sport channels, where we have full access to the data. It's not currently available on all the other IP channels (e.g. the Now TV channels), but we're trying to get hold of the data."

Now I would expect C4 to have AR Not sure whether channel 4 do AR on E4.

Re: BT Pro Box - End of programmes cut off when recording

zulu17 — Tue, 04 Oct 2022 22:53:26 GMT

Maybe completely unrelated but a couple of posters have reported a recent trend in clipped recordings on Youview Freeview channels in this thread on the Youview community

https://community.youview.com/youview/discussion/7607027/failed-short-clipped-recordings#latest