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New setup IP mode no free to air channels

nick19 — Thu, 06 Oct 2022 19:02:33 GMT

Setting up a new pro TV box in internet mode

After going through the setup wizard the only channels I see are BT Sport and AMC

Tried to do a factory reset and start again but was the same

Any suggestions?

Re: New setup IP mode no free to air channels

NigelB72 — Thu, 06 Oct 2022 19:05:21 GMT

Have you unplugged the TV aerial?

Re: New setup IP mode no free to air channels

nick19 — Thu, 06 Oct 2022 19:07:25 GMT

Never had a TV arial plugged in (dont have TV Arial)

Re: New setup IP mode no free to air channels

NigelB72 — Thu, 06 Oct 2022 19:19:38 GMT

Do you have an entertainment package or just BT Sport as it's possible that you might need an entertainment pass as part of the subscription

Re: New setup IP mode no free to air channels

nick19 — Thu, 06 Oct 2022 19:26:47 GMT

Dont have BT Sport, only have entertainment

If i try to view any of the sport channels it tells me I need to add package

Does it make difference that my Broadband is also new and activated today?

I did try to phone but after waiting 75 mins the call disconnected.

Re: New setup IP mode no free to air channels

NigelB72 — Thu, 06 Oct 2022 19:56:16 GMT

Ahh ok. If you're order complete/activation date is today, it can take up to midnight for the order to be fulfilled. It might be that all the automated processes haven't been completed yet. Check it again tomorrow

Re: New setup IP mode no free to air channels

zulu17 — Thu, 06 Oct 2022 20:14:58 GMT

Hi @nick19

I believe that today is one of the dates where CWU members are on strike which will impact some of the BT services including I imagine their telephone support.

Re: New setup IP mode no free to air channels

ptrduffy — Fri, 07 Oct 2022 08:44:50 GMT

The exact same thing happened to me - a quick re-start of the TV Pro box sorted it, so that's worth a try.