BT TV box regularly going in to maintenance mode and requiring reset.

BoardRoom — Wed, 12 Oct 2022 08:27:34 GMT

My BT TV box often becomes... unresponsive, or won't playback recordings (shows zero time) or boots to maintenance mode.

This is fixed by a reset until it occurs again and requires another reset.

I have hundreds of hours of recordings so choose to keep recordings.

I have requested a replacement TV box but BT want me to return the old one or they want to charge me for having two boxes! This is unacceptable.

I have hundreds of hours of recordings I want to watch or I wouldnt have bothered recording them.

Ive been a BT client for decades! Is there a way BT can make a concession and not charge me extra until Ive watched all the recordings and then I'll be gald to send it back. Its probably only going to be recycled anyway!

B R

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BT TV box regularly going in to maintenance mode and requiring reset.