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Bt tv box pro Internet problem

Lampman — Thu, 13 Oct 2022 08:59:22 GMT

I have had the Bt tv Pro box for a few months connected by ethernet cable.

Everything worked until recentl,now the Internet connection is lost.

I have tried swopping cables ,tried setting up WiFi via the Bt wholehome system without any success.

I have also tried resetting the box but the Internet still doesn't work.

All my other devices work OK.

I would be grateful for any advice.

davidwindle9 — Thu, 13 Oct 2022 09:56:14 GMT

I have also had trouble with Ethernet, but over WIFI is fine.

As for your issue have you tried factory resetting the box?

Lampman — Thu, 13 Oct 2022 10:07:58 GMT

Thanks for the reply,yes I've tried the factory reset.

I'm going to try setting the WiFi connection again.

Fingers crossed.