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Just upgraded bt tv. IPC6023 error

hellothere19 — Mon, 20 Jun 2022 19:48:08 GMT

Hi all

I recently upgraded my Bt package incl BT TV. I installed the new youview bt tv pro box it all went smoothly to start with. I use an Ethernet cable to connect.
However the subscribed channels (entertainment+) don’t load and I get the ipc6023 error. I restarted the box and disconnected the router and searched this error on this forum too but nothing seems to solve it

There is definitely no broadband problem as the apps like bbc iplayer etc all load.

tia

Re: Just upgraded bt tv. IPC6023 error

NeilO — Tue, 21 Jun 2022 07:46:51 GMT

@hellothere19 I'm sorry to see you're getting the IPC6023 error after upgrading your BT TV package.

I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help as it sounds like a subscription problem.

Thanks

Neil

Re: Just upgraded bt tv. IPC6023 error

TimCurtis — Tue, 21 Jun 2022 08:04:47 GMT

@hellothere19

The other thing to try, if you haven't already done so , is rebooting the router. It may or may not work but worth a try.

Re: Just upgraded bt tv. IPC6023 error

hellothere19 — Tue, 21 Jun 2022 08:13:24 GMT

I did reboot but didn’t sort it.

Re: Just upgraded bt tv. IPC6023 error

hellothere19 — Tue, 21 Jun 2022 08:13:50 GMT

Hi Neil,
Message send
Thanks

Re: Just upgraded bt tv. IPC6023 error

hellothere19 — Tue, 21 Jun 2022 12:52:46 GMT

BT called me back and I had to change the settings from FTTP to ASDL/copper which solved the problem and I have all channels now

Thanks for a quick reply in this matter

Re: Just upgraded bt tv. IPC6023 error

mvnick — Mon, 17 Oct 2022 12:42:55 GMT

@hellothere19 please can you confirm where the settings you needed to adjust were please? were they on the bt pro box or somewhere else?

Thanks