This topic

Error BTP-15000

llhigham — Sat, 22 Oct 2022 19:14:44 GMT

I manage my Dad's account for him as he is partially deaf & elderly.

My parents moved near to us 2 weeks ago & after a total farce from BT not moving their services on the agreed date, an engineer did visit on Thursday to set up their broadband & tv.

Dad says it was all working, I wasn't there but since everytime the tv is turned on the above error code is displayed with a message saying sorry you are not a BT customer.

Broadband & phone is working fine just not the bttv.

I have tried software updates & restarting the box as well as retuning.

Can someone help please

Re: Error BTP-15000

Les-Gibson — Sat, 22 Oct 2022 20:20:53 GMT

It sounds like your Dad's broadband is not linked to his TV account, you'll need assistance from a mod to sort that out

Re: Error BTP-15000

llhigham — Sat, 22 Oct 2022 20:45:38 GMT

Thank you !

How do I get in touch with a mod please ?

Re: Error BTP-15000

Les-Gibson — Sat, 22 Oct 2022 21:20:11 GMT

@DavidM

Re: Error BTP-15000

DanielS — Sun, 23 Oct 2022 07:49:18 GMT

Hi @llhigham,

Welcome to the Community.

I am sorry for any problems we've had getting your Dad's service up and running. I have sent you a private message with some info that I need before we can look into the TV side of this. Reply back to it when you have a chance, please.

Thanks
DanielS