This topic

BTTV not seeing router

Caza5 — Tue, 18 Oct 2022 13:47:05 GMT

I have lost connection to router from bttv box, had replacement box and new powerlines still the same issue any ideas, everything else is working fine in the house and on Fibre broadband. I have also reset the bttv box shut everything down a million times and even run a direct cable from the box the router but still the same message.

Any help greatly appreciated. Spoken to two bt engineers and they are at a loss

Re: BTTV not seeing router

JohnC2 — Tue, 18 Oct 2022 16:18:51 GMT

Hi @Caza5, welcome to the forum and thanks for posting.

I'm sorry that you're having this problem with your BT TV service.
Do you get any error code or message displayed on the TV?

Cheers
John

Re: BTTV not seeing router

Caza5 — Tue, 18 Oct 2022 18:03:50 GMT

When it all first started 3 weeks ago I was getting a YVM102 error. Now it just starts the set up but bombs out at connecting to router after about 20 seconds

Re: BTTV not seeing router

JohnC2 — Tue, 18 Oct 2022 19:21:24 GMT

Hi @Caza5, thanks for posting back. As you've already had 2 engineer visits, I take you've already been through all the checks at your end, so we'll be happy to help you with this.

I've sent you a Private Message so you can get in touch with the Mod team.

Cheers

John

Re: BTTV not seeing router

TimCurtis — Wed, 19 Oct 2022 09:00:07 GMT

@Caza5

Have you rebooted the router?

Re: BTTV not seeing router

Caza5 — Wed, 19 Oct 2022 09:48:19 GMT

Hi, yes I have. More times than I can keep count of. BT have sent a new BTTV top box but it is the same issue. I am wondering if it is to do with the router and ip addresses in some way, as it tries to make a connection but fails.

Re: BTTV not seeing router

DavidM — Tue, 25 Oct 2022 12:55:45 GMT

Hi @Caza5 ,

Thanks for sending over the details. I can see the engineer got this sorted by replacing the hub. Please post again if you have any other problems and we'll be happy to help.

All the best

David

Re: BTTV not seeing router

Caza5 — Tue, 25 Oct 2022 13:18:15 GMT

Hi David

thanks for coming back to me on this. Yes in the end he replaced the hub, he thought that there was a big in it. Also the two replacement bt tv boxes weren’t suitable. One was a g5 which he said doesn’t work with our signal and the other box had a problem with the aerial port, fortunately he had a spare with him.