Ordered replacement for faulty box. Three replacements arrived.

mcman — Mon, 31 Oct 2022 14:33:44 GMT

Hi.

1) My box failed.

2) I contacted chat support via the official support page and the helpful chap ordered a replacement.

3) The dispatch email said 4K box had been sent (I didn't have a 4K box, just assumed this was what you get)

4) No 4K box arrived, but 3 (yes THREE) x HD YouView Boxes have arrived in the last few days. Along with three returns bags.

5) I checked my account and there are three orders on the date I contacted support:

Order 1) "Regrade of broadband and phone with BT TV"
Order 2) "Equipment Replacement"
Order 3) no description

I did not ask for a regrade not was I told I was getting one. My question is, is this dodgy? Have I been scammed?

Re: Ordered replacement for faulty box. Three replacements arrived.

NeilO — Tue, 01 Nov 2022 15:57:35 GMT

Hi @mcman welcome to the community and thanks for posting, I'm really sorry you've been sent 3 BT TV boxes. This sounds like a mistake, I'll send you a private message in a moment so you can send over your details to the moderation team if you need any help getting this sorted.

Thanks

Neil

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Ordered replacement for faulty box. Three replacements arrived.

Re: Ordered replacement for faulty box. Three replacements arrived.