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Amazon Prime not working

Genu9 — Mon, 31 Oct 2022 19:18:07 GMT

Over the past month Amazon Prime has continually failed to load, saying there is a problem please try again or refers me to amazon help. Let's be clear . IT IS NOT AN AMAZON PROBLEM. Prime works perfectly well on my smart TV. Phone and tablets. It is only a problem on the BT YOUVIEW BOX.

Done soft reset AND factory reset and it will work for a couple of times and then back to loading problem. Internet connection is 135mbs so not an Internet problem. Which leaves YOUVIEW.

Totally unacceptable when paying BT £156 a month.

Amazon Prime not working

Genu9 — Mon, 31 Oct 2022 19:20:45 GMT

Done soft reset AND factory reset and it will work for a couple of times and then back to loading problem. Internet connection is 135mbs so not an Internet problem. Which leaves YOUVIEW.

Totally unacceptable when paying BT £156 a month.

Re: Amazon Prime not working

zulu17 — Mon, 31 Oct 2022 20:27:37 GMT

Hi @Genu9 which Youview box is the Prime Video problem on as there are several BT models ?

Re: Amazon Prime not working

Genu9 — Tue, 01 Nov 2022 06:58:01 GMT

Humax DTRT2100