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Subscription channels (Now) not showing on EPG on Pro Box

Sharken — Tue, 15 Nov 2022 10:38:09 GMT

I’m back (it’s been many years with the dark (sky) side, but back with BT now).

Can I have some help from the mods please.

Set up pro box yesterday (nice piece of kit), I have a Now subscription through BT which is signed in and available through the app but channels are now showing on the epg.

I have reset the box and tried to update the software which is stating that it is up to date, but still no luck.

Some assistance would be appreciated.

As always thank you in advance

Regards

Sharken

Re: Subscription channels (Now) not showing on EPG on Pro Box

NeilO — Tue, 15 Nov 2022 12:19:28 GMT

Hi @Sharken welcome back, I'm sorry the channels are not showing on your EPG and thanks for trying those checks. We'll need to raise a fault for that issue and I'll send you a private message so you can send your details to the moderation team and we'll be happy to help.

Thanks

Neil

Re: Subscription channels (Now) not showing on EPG on Pro Box

Sharken — Tue, 15 Nov 2022 13:07:29 GMT

Thank Neil

I have replied to you pm

Many thanks

Mike

Re: Subscription channels (Now) not showing on EPG on Pro Box

JohnC2 — Wed, 16 Nov 2022 14:39:19 GMT

Hi @Sharken, thanks for getting in touch and good to know that this is now fixed for you.

Cheers

John