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BT Pro Remote

Caher — Sat, 05 Nov 2022 11:55:04 GMT

HI all,

no matter what i do i jst cannot get my new BT remote to work with the TV and Home theatre in the same way the old one did. So when sending equipment back do i need to send back my old remote when its the new one that does not work properly?

Thanks

Re: BT Pro Remote

Les-Gibson — Mon, 14 Nov 2022 08:47:04 GMT

The new remote is bluetooth not infra-red as were the previous ones, however you can put it into IR mode and you might find it works better that way

Hold both; the home and the 9 key until the LED around the top button flashes 3 times to reset the remote control

Hold both; the home and the 7 key until the LED flashes 3 times to put the remote into IR mode

Re: BT Pro Remote

Caher — Mon, 14 Nov 2022 19:10:01 GMT

Many thanks for coming back to me. I'm away at the moment but when I return I'll try the IR suggestion.

Re: BT Pro Remote

ney — Tue, 15 Nov 2022 10:05:00 GMT

I find bluetooth remotes to be far better then the infer-red ones. I just going by the new remotes for the Amazon Firestick.

Im not saying infer-red type remotes are now rubbish as they are still good but bluetooth remotes now seem the way forward.

Re: BT Pro Remote

Anonymous — Tue, 15 Nov 2022 10:27:19 GMT

@Les-Gibson

From my brief experiment, the remote will only stay in IR mode as long as the Pro Box is off. As soon as it's turned on the remote will auto-pair & return to bluetooth only operation.

Re: BT Pro Remote

Les-Gibson — Tue, 15 Nov 2022 11:04:22 GMT

@Anonymous

I'll have to give that a go myself some time -- if I can wrest the b****y thing away from my wife's grasp 😅

Re: BT Pro Remote

Les-Gibson — Tue, 15 Nov 2022 11:16:48 GMT

@ney

As I see it there are two advantages of bluetooth over infra-red.

1. Infra-red requires line of sight which, for something such as a Firestick, is not always possible so that's a positive.

2. Bluetooth enables voice searches (a plus to some) but having said that voice search hasn't yet been implemented on the TV Pro box (a minus for all) so this is bit irrelevant really at the moment.

Incidentally, if @DarrenW is reading this, it would be nice to know what the problem with implementing voice search is, I have many devices, including a 5 or more year old Android TV, which has implemented it quite succesfully.

Re: BT Pro Remote

Caher — Tue, 15 Nov 2022 13:15:24 GMT

Well I've not got too an unusual a set up: OLED LG TV and Marantz home cinema but the BT remote still won't connect to either it's the only Bluetooth device that has this issue.

I just use the old 4k remote.

Re: BT Pro Remote

Anonymous — Tue, 15 Nov 2022 13:38:14 GMT

I've not seen anything to suggest that the Pro Box supports controlling amps. It certainly doesn't see my Arcam. So you may need to connect the Pro Box directly to the TV & then use ARC to the Marantz. That's assuming that you're lucky enough to get ARC working reliably, which is a bit of a lottery at the best of times.

I'm still not entirely sure how TV control works. I was initially under the impression that it all happened over HDMI. But I've also seen it suggested that once a TV is identified, the remote goes into dual mode. Using bluetooth to control the box & IR to control the TV. I'd like to know the answer but CBA dragging the AV unit out to **bleep** around with cabling. Especially as the Arcam & Samsung TV won't work with ARC.

Re: BT Pro Remote

JonMace — Tue, 15 Nov 2022 18:50:43 GMT

Definitely does work with my Onkyo receiver, with the box plugged directly into the receiver

Re: BT Pro Remote

JonMace — Wed, 16 Nov 2022 07:10:10 GMT

That should have been does not work

Re: BT Pro Remote

Caher — Sun, 20 Nov 2022 15:09:16 GMT

Well, I thought I'd make my report: on getting home I tried both the IR and Bluetooth methods and neither works. Oh well I'll have to hang on to my old one.

Re: BT Pro Remote

Les-Gibson — Sun, 20 Nov 2022 17:59:45 GMT

I'm well aware that the BT list doesn't cover some of the more obscure makes (and that includes Toshiba who, it seems, buy in branded TV's from the cheapest vendor) but I would have expected it to work with a major brand like LG.

It might be worth reporting it as faulty and requesting a replacement

Re: BT Pro Remote

Anonymous — Mon, 21 Nov 2022 11:59:50 GMT

@Les-Gibson

I don't think it's an issue with not supporting LG, more that the Pro Box can't see it because there's a Marantz amp in the way. Looks like the box has no support for amps.

Up to the OP whether he wants to connect the box directly to the TV to test.

Re: BT Pro Remote

Caher — Tue, 22 Nov 2022 21:07:43 GMT

Thanks. I tried your idea but still no luck. I get the "currently in surround sound" message but the remote does operate the sound on the TV.
The old remote works perfectly.