This topic

BT PRO box

GDA1 — Wed, 16 Nov 2022 10:43:18 GMT

Has anyone had issues with their BT Pro box where you fast forward and when it gets upto date the screen goes black?

Re: BT PRO box

Anonymous — Wed, 16 Nov 2022 10:48:43 GMT

Yes, a commonly reported issue.

Re: BT PRO box

GDA1 — Wed, 16 Nov 2022 10:52:49 GMT

Thanks
Are you aware if BT are trying to resolve it?

Re: BT PRO box

Anonymous — Wed, 16 Nov 2022 11:01:03 GMT

Not sure they've even acknowledged it as an issue. There's no formal bug reporting process & even when issues are acknowledged on the forums, there's only sporadic updates. It would at least be useful if when they release software maintenance updates, they published a change log so we could at least see what is being addressed. Sadly they refuse to do so.

If you haven't discovered already, switching channel & back again generally restores the picture.

Re: BT PRO box

GDA1 — Wed, 16 Nov 2022 11:11:23 GMT

Thanks
Yes I had discovered how to switch channels and back to resolve. I have had a replacement box and had an engineer visit. He had never seen the problem. It’s obviously a software issue but it’s annoying that BT don’t appear to be resolving and are not making their employees aware that it’s an issue.
Thanks again for confirming I’m not going mad