This topic

BT TV Box Pro - can't play back recording

pamelap — Tue, 15 Nov 2022 00:51:21 GMT

I record BBC TV News and Local TV News every night. It's programmed to do this every night. Never had a problem, it's always worked before. Then last night and tonight I am unable to play back the Local TV News recording. It doesn't say it failed to record and appears on "Info" as if 9 minutes have recorded but then on playback it has 00:00 and the play button does nothing, it is just a black screen.

I've reset the box but still can't playback this program. It looks as if it might have been left still recording as it has a red circle in the entry in the Guide, even several hours after the program (but no actual word saying recording on the recorded icon in Recordings). The main news program recorded before it has no problem.

Why would it suddenly fail to playback the same specific program two days running (or fail to properly end the recording if that is what has happened). It seems really odd.

Re: BT TV Box Pro - can't play back recording

zulu17 — Tue, 15 Nov 2022 08:51:38 GMT

A few questions

Is this the early evening 6pm onwards or late night 10pm onwards News/ Local News combination ?

Is the SD aerial channel or the HD ( ip mode) channel being used for the recording. ?

which area local news do you you receive ?

Did the preceding National news programme recording accurately record , ie did it end normally or appear truncated was the National weather forecast in that recording ?

Re: BT TV Box Pro - can't play back recording

pamelap — Tue, 15 Nov 2022 20:39:31 GMT

@zulu17

I use the SD aerial channel. The main BBC 10pm News records as normal and playback is normal, and not truncated and has the full national weather forecast. Then the BBC London News follows (as a separate program). For the last two nights this does not playback (London news recorded as normal before 13th Nov).

Re: BT TV Box Pro - can't play back recording

zulu17 — Tue, 15 Nov 2022 23:21:27 GMT

Thanks for clarifying @pamelap .

one further question you mention that when you do I (nfo) it says 9 minute . Does that I(nfo) page show the start and end time that is consistent with that duration.

Re: BT TV Box Pro - can't play back recording

pamelap — Wed, 16 Nov 2022 18:20:09 GMT

@zulu17 The info page never displays start and end, it just says the length of time for the recording in text form. The late London News program (following main 10pm News) recorded okay last night.

Re: BT TV Box Pro - can't play back recording

zulu17 — Wed, 16 Nov 2022 19:30:44 GMT

Hi @pamelap

Interesting maybe differeing displays appear foe aerial feed rercordings to those of IP molde.

I actually have been series rercording the local BBC London News (post 10pm) broadcasts but from the IP multicast channel.

On viewing a recent recording which on my box was recorded for 7 minutes on i(nfo) , but i also see BBC ONE LONDON HD, MON 14 NOV, 10:32PM to 10:39PM on the recordings i(nfo) .

Good that your most recent recording seems fine.

Re: BT TV Box Pro - can't play back recording

Anonymous — Wed, 16 Nov 2022 20:47:41 GMT

@pamelap

You should see the start & end time next to the channel number at the top of the Info panel.

Re: BT TV Box Pro - can't play back recording

pamelap — Wed, 16 Nov 2022 21:10:57 GMT

@Anonymous @zulu17

Thanks. But deleted the non-playback recordings yesterday so can't view info now. Viewed another recording and see the start-end next to channel. Will check this if I get another recording I can't playback.

Re: BT TV Box Pro - can't play back recording

RobbieMac — Thu, 17 Nov 2022 08:22:03 GMT

Thanks for your posts and welcome back @pamelap

Sorry for the problems with your recordings. Definitely a strange issue from what you've reported. If you have any problems in future feel free to post back on here and we'll help you out 😊

Thanks,

Robbie

Re: BT TV Box Pro - can't play back recording

pamelap — Thu, 17 Nov 2022 16:42:29 GMT

@RobbieMac Thanks!

Re: BT TV Box Pro - can't play back recording

pamelap — Sat, 19 Nov 2022 00:18:39 GMT

@RobbieMac

It has sort of happened again, although slightly different.

It's the same BBC 10pm London news programmed recording from the Schedule.

This time it has recorded 42 seconds and I can play back the 42 seconds. The time on Info is 10:33 pm to 10:34 pm. The play back shows towards the end of the weather forecast and the presenter saying they are now going over to the Local News (ie. end of the main News - which itself recorded and played back correctly).

Re: BT TV Box Pro - can't play back recording

RobbieMac — Sat, 19 Nov 2022 15:54:47 GMT

Hi @pamelap

Thanks for posting back. I am sorry for the problems you're having

I have sent you a private message with instructions on how you can send us over your details. If you need help reply with the info I need, and we will take it from there. See Private messages

Thanks,

Robbie

Re: BT TV Box Pro - can't play back recording

DavidM — Mon, 21 Nov 2022 17:25:05 GMT

Thanks for taking my call earlier @pamelap .

As discussed this is more than likely a transmission issue as there are no issues with the ProBox etc and it's isolated to one programme.

Cheers

David

Re: BT TV Box Pro - can't play back recording

pamelap — Mon, 21 Nov 2022 18:27:25 GMT

@DavidM @RobbieMac

Thanks for all the help.

Re: BT TV Box Pro - can't play back recording

gpduffy — Wed, 30 Nov 2022 11:56:30 GMT

I also have the same issu recording soaps .. I've a new post

Re: BT TV Box Pro - can't play back recording

dweston83 — Wed, 18 Jan 2023 21:20:26 GMT

I have suffered from this issue ever since switching to IP channels, I was on the trial and reported this issue but nothing happened. I have lost recording about 20 times now.