This topic

Missing channels on BT TV app schedule

liamh — Wed, 14 Dec 2022 08:06:09 GMT

I frequently have the issue that most of the channels are missing from the BT TV app. It usuall fixes itself in a few days, any ideas why this happens?

This morning, the only channels listed are 332 to 455. I don't have any filters applied.

Re: Missing channels on BT TV app schedule

DarrenDev — Wed, 14 Dec 2022 20:59:08 GMT

That's not something we've had anyone else report before.
Is the app paired with your BT TV box? What TV region does it show on the My TV -> Settings screen?

Re: Missing channels on BT TV app schedule

liamh — Wed, 14 Dec 2022 22:07:43 GMT

The app said it was paired but the TV didn't show any mobile devices. Unpaired and re-paired in the app and guide is now showing ok.
Thanks for the help!

Re: Missing channels on BT TV app schedule

DarrenDev — Wed, 14 Dec 2022 22:16:41 GMT

Ok. Glad that's sorted it. Thanks for the response.
The app is supposed to recognise that the pairing has become stale - I'll get that investigated.