https://community.bt.com/t5/EE-TV-YouView/Issues-with-Apps-on-BT-TV/m-p/2269578#M70063 <P>Hi</P><P>we recently upgraded our broadband to Fibre when we moved to a new build property, I agreed to sign up to NowTV including the Netflix subscription.</P><P>We also have an Amazon Prime account which we are wanting to use</P><P>the issues we are having are below</P><P>netflix - start watching a programme and then the screen freezes but sound carries on, you have to come off the app and go back on and this happens every few minutes&nbsp;</P><P>prime - whatever you try and watch, when you open the programme the screen goes black, nothing plays and then kicks you back to the home page of the tv</P><P>has anyone else had these issues and know how to resolve? Thanks in advance for any help</P> Sat, 24 Dec 2022 15:28:34 GMT Matt12 2022-12-24T15:28:34Z https://community.bt.com/t5/EE-TV-YouView/Issues-with-Apps-on-BT-TV/m-p/2269578#M70063 <P>Hi</P><P>we recently upgraded our broadband to Fibre when we moved to a new build property, I agreed to sign up to NowTV including the Netflix subscription.</P><P>We also have an Amazon Prime account which we are wanting to use</P><P>the issues we are having are below</P><P>netflix - start watching a programme and then the screen freezes but sound carries on, you have to come off the app and go back on and this happens every few minutes&nbsp;</P><P>prime - whatever you try and watch, when you open the programme the screen goes black, nothing plays and then kicks you back to the home page of the tv</P><P>has anyone else had these issues and know how to resolve? Thanks in advance for any help</P> Sat, 24 Dec 2022 15:28:34 GMT https://community.bt.com/t5/EE-TV-YouView/Issues-with-Apps-on-BT-TV/m-p/2269578#M70063 Matt12 2022-12-24T15:28:34Z