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Bt box freezes after update

Chez85 — Sun, 25 Dec 2022 06:49:59 GMT

Every time there’s an update my bt box freezes as in the remote won’t work and the buttons on the box won’t work so I have to do a factory reset every time which is annoying,also there’s a lot of failed to record recordings on my box too .

I have the humax DTRT2100 model

Re: Bt box freezes after update

JohnC2 — Wed, 28 Dec 2022 12:13:53 GMT

Hi @Chez85, welcome to the forum and thanks for posting.

How often are you having to factory reset the box?

Cheers

John

Re: Bt box freezes after update

Chez85 — Wed, 28 Dec 2022 13:44:33 GMT

It only recently started to happen and it’s been roughly two weeks apart since it started.

Re: Bt box freezes after update

JohnC2 — Wed, 28 Dec 2022 14:10:20 GMT

Hi @Chez85, the box may need replaced. If you have a BT TV package it will be under warranty.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to look at this for you.

Cheers

John