This topic

slow box

gus20000 — Wed, 28 Dec 2022 13:17:09 GMT

Just BT Tv, the picture pixilates a lot and the box is very slow changing channels or won't change at all. What am I supposed to do?

I've streamed tv before and never had such problems? The internet is a good speed .

Re: slow box

Les-Gibson — Wed, 28 Dec 2022 13:31:44 GMT

Which box do you have, the old DTRT-2110 series seem to have become very slow

Re: slow box

gus20000 — Wed, 28 Dec 2022 13:34:16 GMT

its a new one RTIW387, and the picture pixilates a lot. I think the box is faulty.

Re: slow box

Les-Gibson — Wed, 28 Dec 2022 13:43:15 GMT

If you haven't already, try factory resetting (not just rebooting) the box before you condemn it.

How do I reset my BT TV box? | BT Help

Re: slow box

gus20000 — Wed, 28 Dec 2022 13:48:41 GMT

I only got it 3 weeks ago, btw how much pixilation is acceptable ? thanks

Re: slow box

Les-Gibson — Wed, 28 Dec 2022 13:56:21 GMT

You may have only just got it but it's still worth trying, if you check this forum you'll find cases where people have reset brand new gear to resolve a fault. Give it a go -you've nothing to lose.

As to how much pixilation is acceptable, there's so many variables that it's not a straight forward answer, your connection speed, the connection method from your box to your hub (ethernet cable, wi-fi, mini converter etc) can all cause problems.

Are you seeing any error messages

Re: slow box

gus20000 — Wed, 28 Dec 2022 14:02:28 GMT

thanks for your response, i've just done the first method of resetting the box, will follow this up

best

Re: slow box

gus20000 — Fri, 30 Dec 2022 10:31:39 GMT

after all that it was simply moving a wi fi disk closer to the box that has fixed it.