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Bt box return (again)

Trummy — Wed, 28 Dec 2022 17:09:53 GMT

Hi can anyone help! Due to financial constraints I left BT broadband after being a customer for near 20 yrs in November.

BT insist I return the Yviewbox as it was registered onto my account in 2020

This is a line from the BT agents transcript;

on 1/12/2020 you had only phone broadband and mobile with us for £37.99 so this is added after 2020.

I even had the original BT Vision box, and a box ever since! We have just checked back at old recordings and have counted back 6years of programmes not deleted . So why do we need to return ours?

Anyone with a way forward please

Re: Bt box return (again)

NeilO — Wed, 28 Dec 2022 19:25:02 GMT

Hi @Trummy welcome to the community and thanks for posting, equipment provided after 13/12/19 has been provided on a loan basis and needs to be returned to avoid us applying a charge. If the Youview box was provided to you before this then you should be able to keep it.

I'll send you a private message so you can get in touch with the moderation team and we'll be happy to get this looked into.

Thanks

Neil

Re: Bt box return (again)

StuartH — Fri, 30 Dec 2022 08:29:23 GMT

Hi @Trummy

Thanks for dealing with me on this.

Glad I was able to resolve this for you, as the box was issued back in 2016 there was no need to return it.

Thanks

Stuart