This topic

Re: Do i have to return BT Youview box?

Kiko — Thu, 17 Mar 2022 21:09:22 GMT

Good evening

I’ve done a fair bit of Googling and forum searching and keep coming back to this December 2019 date.

My contract initially started with BT around 2017/2018 I think (certainly before 2019) so am I right in assuming I shouldn’t be charged if I didn’t return the YouView box? Would I have to notify anybody about this? I’ve had an email saying about returning my box and it refers to protecting the environment.

Sorry if this is covered elsewhere, I haven’t been able to find it.

Many thanks

Re: Do i have to return BT Youview box?

Les-Gibson — Thu, 17 Mar 2022 22:04:59 GMT

It's not when you became a BT customer that's important, it's when you were issued with the equipment. If you received any new/replacement kit after the 13 Dec 2019 then it was issued on loan and you will be charged if you don't return it

Re: Do i have to return BT Youview box?

Kiko — Fri, 18 Mar 2022 08:51:42 GMT

ok thank you.
I think I’m probably confusing myself a bit.
I received my original box at the start of my contract back in 2017/18. I have just been sent a new box last week.
With the old one being provided so long ago does that mean i wouldn’t have to return it? Or does the fact I’ve been sent this new one now after the December 2019 date mean I have to send the old one back?

Thanks again

Re: Do i have to return BT Youview box?

Les-Gibson — Fri, 18 Mar 2022 09:18:14 GMT

Any kit you received before 13 Dec 2019 is yours to keep but that won't stop BT from offering you a recycling service as they are legally obliged to do so, it's your choice whether you take advantage of it or not. As previously advised, any kit you received after that date is on loan to you and you will be charged for it if you choose not to return it

Re: Do i have to return BT Youview box?

TimCurtis — Fri, 18 Mar 2022 09:25:55 GMT

@Kiko

Just to be absolutely clear your original box is yours to keep.

The new box is now on loan and should be returned if you cancel your BT TV contract and no longer pay a BT TV subscription.

Re: Do i have to return BT Youview box?

Kiko — Fri, 18 Mar 2022 10:19:55 GMT

Thank you both very much. I’ll ring them just to make sure I don’t get charged.

Re: Do i have to return BT Youview box?

TimCurtis — Fri, 18 Mar 2022 11:38:58 GMT

@Kiko

Personally I wouldn't phone as Customer Services are pretty clueless regarding these particular T&Cs and will most likely insist you must return it.

So leave it for now and if you get a message to say you're being charged then come back here & one of the BT Mods (they're very good btw) will surely resolve it for you.

Calling CS will only complicate things I'm sure.

Re: Do i have to return BT Youview box?

andydenyer — Fri, 18 Mar 2022 15:21:00 GMT

@Kiko In the email I received about returning my faulty (6 year old) box - and in the fault tracking section of my online account - it clearly stated "total failure to return charge: £0.00".
Does yours not state the same anywhere?

Re: Do i have to return BT Youview box?

MagsRoddy54 — Sat, 02 Apr 2022 20:09:07 GMT

Hi, I am replying to this message as my situation is the same. I have just cancelled my BT package and I have now received an email to say they are sending me packaging to return box. I have had the YouView box (from BT when I took out the contract ) and it was definitely before Dec 2019.
when I cancelled I did question about returning thinking I could keep the box but I was told no it belongs to BT and I have to return it. I suppose what I am asking is can I contact you if I don’t return and they eventually say I am being charged?
many thanks in anticipation of your reply.

MagsRoddy54

Re: Do i have to return BT Youview box?

Les-Gibson — Sat, 02 Apr 2022 21:10:15 GMT

If you were supplied with the box before Dec 2019 and you haven't received a replacement since that date then it's yours to keep. You'll be able to see if there is any chance of being charged for any equipment up to 60 days before they expect it back when you log on to MyBT

Re: Do i have to return BT Youview box?

MagsRoddy54 — Sat, 02 Apr 2022 21:13:10 GMT

Brilliant, thank you, should I then phone BT if there eventually is a charge showing, what would you advise?

Re: Do i have to return BT Youview box?

gg30340 — Sat, 02 Apr 2022 21:18:47 GMT

@MagsRoddy54 wrote:

Hi, I am replying to this message as my situation is the same. I have just cancelled my BT package and I have now received an email to say they are sending me packaging to return box. I have had the YouView box (from BT when I took out the contract ) and it was definitely before Dec 2019.
when I cancelled I did question about returning thinking I could keep the box but I was told no it belongs to BT and I have to return it. I suppose what I am asking is can I contact you if I don’t return and they eventually say I am being charged?
many thanks in anticipation of your reply.

MagsRoddy54

As regards your question " I suppose what I am asking is can I contact you if I don’t return and they eventually say I am being charged?"

This is a BT customer to customer forum. None of the forum users with the exception of the forum moderators can speak for BT so they are not in a position to do anything other than offer their advice should BT charge you for not returning the equipment.

Re: Do i have to return BT Youview box?

Les-Gibson — Sat, 02 Apr 2022 22:33:19 GMT

@gg30340wrote:
This is a BT customer to customer forum. None of the forum users with the exception of the forum moderators can speak for BT so they are not in a position to do anything other than offer their advice should BT charge you for not returning the equipment.

Correct, and @MagsRoddy54 will be able to tell up to 60 days in advance if any charges are likely to be levied when she logs onto MyBT. See below.

@MagsRoddy54 If you see the below when you logon to MyBT then click on the Return Equipment button and it will detail what equipment needs to be returned and the fee you will be charged if you fail to do so. Personally I would just keep watching MyBT and if you don't see the below then don't worry about it.

Re: Do i have to return BT Youview box?

gg30340 — Sat, 02 Apr 2022 22:49:50 GMT

Les-Gibson

I am well aware of and I am not disputing what was said in message 10 or your subsequent message 13 about checking on MyBT, however if you read my post and quoted it in full you would have seen that I was replying to a specific question that the OP asked " I suppose what I am asking is can I contact you if I don’t return and they eventually say I am being charged?"

Re: Do i have to return BT Youview box?

Les-Gibson — Sun, 03 Apr 2022 02:38:41 GMT

@gg30340wrote:
Les-Gibson
I am well aware of and I am not disputing what was said in message 10 or your subsequent message 13 about checking on MyBT, however if you read my post and quoted it in full you would have seen that I was replying to a specific question that the OP asked " I suppose what I am asking is can I contact you if I don’t return and they eventually say I am being charged?"

What was the point of that rant?

If you read my message 13 properly you will see that the first word of it was "Correct", in other words I was agreeing with you and supplying additional information.

Do you always argue with those who agree with you?

Re: Do i have to return BT Youview box?

gg30340 — Sun, 03 Apr 2022 07:28:55 GMT

The point of my "rant" as you put it was that you missed out the fact that I was answering a specific question and by repeating what you had already stated, missing out what I was replying to, and directing me to "see below" inferred that I did not understand or required "additional information".

Do you always have to supply further information to those that agree with you?

Re: Do i have to return BT Youview box?

MagsRoddy54 — Sun, 03 Apr 2022 08:15:20 GMT

Cheers, much appreciated.

Re: Do i have to return BT Youview box?

Les-Gibson — Sun, 03 Apr 2022 08:21:47 GMT

@gg30340

Oh Dear, how pathetic!

I didn't supply the further information for your benefit, I supplied it in response to the OP's question in message No 11. Take a chill pill and calm down

Re: Do i have to return BT Youview box?

MagsRoddy54 — Sun, 03 Apr 2022 08:22:13 GMT

So sorry, I’m new to this forum. Chill pill taken.

Re: Do i have to return BT Youview box?

TimCurtis — Sun, 03 Apr 2022 08:45:49 GMT

@MagsRoddy54

Just ignore the spat between @Les-Gibson & @gg30340 , this sort of things happens quite frequently between established members here.

The point is that if you do get threatened with a charge you CAN come back here and one of the BT moderators will probably resolve the problem for you.