https://community.bt.com/t5/EE-TV-YouView/2023-software-update/m-p/2271157#M70200 <P>Thankfully not a normal result of software updates. Unfortunately if the box has done the equivalent of a full factory reset &nbsp;the settings and recordings won’t be recoverable.</P> <P>Which box are you using and what software version are you now at ?</P> <P>You can get that information &nbsp;by doing &nbsp;HELP an INFO on your remote &nbsp; ( first couple of lines give the info) &nbsp;or from the SETTINGS section of the box.</P> <P>Also how were you prompted for the update .</P> Wed, 04 Jan 2023 13:39:49 GMT zulu17 2023-01-04T13:39:49Z https://community.bt.com/t5/EE-TV-YouView/2023-software-update/m-p/2271112#M70197 <P>Just completed a (recommended) 2023 update and all my recordings have been deleted and I have to reconfigure all apps. What’s going on?</P> Wed, 04 Jan 2023 10:00:39 GMT https://community.bt.com/t5/EE-TV-YouView/2023-software-update/m-p/2271112#M70197 Sammy52 2023-01-04T10:00:39Z https://community.bt.com/t5/EE-TV-YouView/2023-software-update/m-p/2271157#M70200 <P>Thankfully not a normal result of software updates. Unfortunately if the box has done the equivalent of a full factory reset &nbsp;the settings and recordings won’t be recoverable.</P> <P>Which box are you using and what software version are you now at ?</P> <P>You can get that information &nbsp;by doing &nbsp;HELP an INFO on your remote &nbsp; ( first couple of lines give the info) &nbsp;or from the SETTINGS section of the box.</P> <P>Also how were you prompted for the update .</P> Wed, 04 Jan 2023 13:39:49 GMT https://community.bt.com/t5/EE-TV-YouView/2023-software-update/m-p/2271157#M70200 zulu17 2023-01-04T13:39:49Z