https://community.bt.com/t5/EE-TV-YouView/Factory-Reset-freeze/m-p/2272497#M70340 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/102988">@moodyblue</a>, thanks for posting back to let us know how you fixed this as it may help other forum users.</P> <P>Cheers</P> <P>John</P> Thu, 12 Jan 2023 10:38:15 GMT JohnC2 2023-01-12T10:38:15Z https://community.bt.com/t5/EE-TV-YouView/Factory-Reset-freeze/m-p/2272355#M70311 <P>Doing Factory Reset and it is frozen on Parental Controls page will not accept continue button.</P> Wed, 11 Jan 2023 12:19:35 GMT https://community.bt.com/t5/EE-TV-YouView/Factory-Reset-freeze/m-p/2272355#M70311 moodyblue 2023-01-11T12:19:35Z https://community.bt.com/t5/EE-TV-YouView/Factory-Reset-freeze/m-p/2272494#M70339 <P>Fixed, when you do a factory reset it impairs with the remote so you have to pair the remote again by Bluetooth. Home and 9 together to reset remote home and 7 together to pair. Box was not frozen remote was disconnected all ok now .</P> Thu, 12 Jan 2023 10:32:34 GMT https://community.bt.com/t5/EE-TV-YouView/Factory-Reset-freeze/m-p/2272494#M70339 moodyblue 2023-01-12T10:32:34Z https://community.bt.com/t5/EE-TV-YouView/Factory-Reset-freeze/m-p/2272497#M70340 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/102988">@moodyblue</a>, thanks for posting back to let us know how you fixed this as it may help other forum users.</P> <P>Cheers</P> <P>John</P> Thu, 12 Jan 2023 10:38:15 GMT https://community.bt.com/t5/EE-TV-YouView/Factory-Reset-freeze/m-p/2272497#M70340 JohnC2 2023-01-12T10:38:15Z